Data Center Technician - 350 E. Cermak

At ServerCentral Turing Group (SCTG), we enable and transform businesses using technology. As a Managed Services Partner (MSP) we become one of our customers’ most trusted advisors for technology and innovation. We bring 20+ years of enterprise IT experience to each and every engagement —experience covering data centers, colocation, private cloud, public cloud, software development, DevOps consulting, network services and many more aspects of enterprise IT.
Our ideal candidate is passionate and knowledgeable about hardware, software, and computers, but is always willing and excited to learn more. They have several years of computer experience whether it's taking them apart, putting them back together, or building in-home networks. They love gaming in their spare time, keep up with the latest tech blogs, and always have an eye out for the best distribution of Linux. Learn how to work in a data center environment.

*Shifts will be Mon-Friday, hours will generally be 9-5pm (but are subject to change based on availability). * Responsibilities:

• Interface with customers and vendors
• Answer phones and provide quality support
• Perform server and network troubleshooting
• End-to-end trouble ticket handling, troubleshooting, and resolution
• Network event tracking/notification
• Configure and Install equipment for service orders
• Keep collocation space clean and organized

Minimum Requirements

• Strong experience in troubleshooting/fault isolation, teamwork, and multitasking
• Minimum of 3 years experience, preferably in a data center or tech support environment
• Strong understanding of Linux based operating systems
• Willing to arrive on time for work for any shift as needed including weekends and holidays (24/7 operation)
• Excellent written and verbal interpersonal communication skills
• Demonstrated willingness to learn, teach, and share knowledge
• Ability to lift 60-75 lbs

Desirable Knowledge and Skills

• Network, Linux, and Windows troubleshooting experience
• Physical configuration and maintenance/troubleshooting of x86 hardware
• Ethernet cabling, crimping and testing

Intermediate Understanding of Networking and Internet Protocols

• Ethernet Switches
• IP Addressing (CIDR/Netmasks)
• DNS (basic dns/bind troubleshooting)
• HTTP (basic apache troubleshooting)
• SMTP (basic sendmail/qmail/postfix troubleshooting)

Benefits: Paid PTO/Vacation time, RTA and CTA Transit Benefits, 401k with employer match, free employee colocation or cloud account, Bring Your Own Device Policy, Life Insurance/Long Term Disability, Health Insurance with HRA, Vision Insurance, Dental Insurance, and a fun and casual work environment.
SCTG is committed to a diverse and inclusive workplace. SCTG is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.