Customer Success Manager – Vision Perpetual

As a Customer Success Manager, your responsibilities will include management of existing Deltek Vision perpetual customers, with an emphasis on customer retention and team achievement. You will manage the client relationship, drive usage and adoption of the Deltek suite.

Other job responsibilities will include:

• Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need
• Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives
• Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy
• Conduct on-going account reviews to communicate best practices
• Provide regular reporting on account status, issues, forecasts, activity
• Work with other departments, such as Sales, Services, Support, Business Operations, and Finance, in a professional and collaborative manner
• Proactively monitor and report on customer usage and success to internal teams
• Provide and offer solutions to critical problems for your customers issues and needs and apply those solutions to the Deltek Suite
• Monitor customer support case profile

Qualifications

SKILLS / COMPETENCIES:

• 2 – 3 years of experience in the IT sales/telesales/customer service
• Strong interpersonal skills with ability to adapt to varying situations and personalities
• Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
• Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
• Work within a driven and highly motivated team to provide a world-class client experience
• Proven track record in customer service/telesales with working knowledge of the education, software, and services market
• Proficient in Microsoft Word, Excel, Outlook and SalesForce.com