Customer Success Manager

Role Overview:

This is not your typical account management or solutions engineering role!

You’ll have ownership over and be accountable for client relationships

This encompasses mapping goals and use cases, to helping clients with their marketing strategy.

This is the perfect role for someone who is looking to take the next big step in their career, who craves endless opportunities and responsibilities. You’ll have ownership (with accountability) of client relationships while getting direct experience working on enterprise software, expanding your technical and analytical skill set as much as you desire.

You'll get direct experience working on enterprise software, expanding your technical and analytical skill set, and putting yourself in a position to understand the complex solutions demanded by today's leading marketers.

Overall you’ll get to work in a fast paced environment with high exposure where there’s no limit on what you’ll get to learn and work on.

Responsibilities:

Manage the overall client relationship, proactively escalating and remediating as neededPartner with clients to understand their marketing goals and objectives, and map those to how they leverage Rockerbox. Covers from kickoff call and onboarding through to use case expansion.Own the onboarding timeline, liaising internally with Product and Engineering to execute any custom implementationsManage new product rollout to clientsIdentify areas for increased efficiency- working with Platform Specialists to provide requirements for components of client onboarding and maintenance to automate

About You:

2+ years of experience in any mix of the following roles spanning- digital marketing at a DTC company, sales/solutions engineering at a SaaS company, or any analytical marketing roleAnalytical background with the ability to easily analyze, distill, and apply learningsSelf-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment. Comfortable navigating ambiguity.Extremely detail and process oriented with a natural inclination to standardization and automationLove of diving head first into a problem and investigating it until solved, and then implementing a new process or changes to avoid it next timeStrong communication skills- both written and verbalStrong excel skillsEnthusiastic, self-motivated, and extremely resourcefulStrong work ethic and sense of humor

Nice to Have:

Deep knowledge of both digital and traditional marketing channelsFamiliarity with ad tech and marketing tech ecosystemMarketing or advertising background- you’ve actively run or managed campaigns

About Rockerbox

Rockerbox is the single source of truth for e-commerce brands.

We help the leading DTC companies such as Rothy's, Figs, Burton and Tula better understand and optimize their marketing to continue to drive growth.

Rockerbox enables this through our SaaS platform that centralizes all of marketing spend and campaigns (paid, organic, digital and offline).

Rockerbox has been named the New York Times & 212 NYC Adtech Startup of the Year, winner of the ad:tech Startup Spotlight and ranked on the Inc. Magazine 5000 fastest growing companies in America for 2 years in a row