Customer Success Manager

Customer Success Manager, Public Sector (State & Local) Remote Eligible
Company HQ: McLean, VA
Work Arrangement: 100% Remote
Base: $100,000 - $120,000
OTE: $120,000 - $160,000
Industry: Information Technology & Services
Product: Identity and Access Management, SaaS

The Job:
Our client recently received $100 million in funding and is growing fast. They’re seeking Customer Success Managers to join their team. As a Customer Success Manager, you will empower senior leaders at large organizations to attain their growth goals by leveraging their cutting edge identity verification software. You will be tasked with building, maintaining, and cultivating relationships with their most strategic customers. Accounts in your portfolio are Public Sector clients, with contract value ranging anywhere between $100k to $20 million annually.

Responsibilities:

• Own the relationship and ultimate success of a portfolio of top state and local government customers, including initial onboarding, strategy development, product optimization, and retention

• Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs

• Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption

• Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support

• Drive customer advocacy in the form of case studies, testimonials, and referrals

The Company:
Our client offers the next-generation digital identity platform allowing convenient, trusted interactions between individuals and organizations. Their platform meets the highest standards for online identity proofing and authentication, without compromising access for hard-to-identify groups. In 2021, they secured $100 million in funding and plan to use the new funding to build out its secure digital identity network by attracting top talent and expanding the number of businesses and government agencies it serves.

For more job or company details click 'Apply'.

Job Type: Full-time

Pay: $120,000.00 - $160,000.00 per year

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer Success: 2 years (Required)

Work Location:

• Fully Remote

Work Remotely:

• Yes