Customer Service Tech Support

Job Description:

Do to our amazing growth we are expanding again and hiring for a Customer Service Technical Support person to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Assist customers with their inquiries through phone calls, emails, and ticketing system, Zendesk.
• Provide information about the products and services
• Accurately and quickly document all notes, assistance provided, action take, etc
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Maintain working knowledge of Echelon products and technologies

Qualifications:

• Previous experience in customer service, sales, or other related fields
• 1 year of experience in customer service or call center preferred, but not required
• Ability to build rapport with clients
• Proficient with Microsoft Office, Google Docs, and Google Sheets
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description:

At Echelon Fitness we are devoted to creating the best at-home fitness experiences through our top rated, high-tech, connected equipment, personalized workouts, an online community and professional trainers— at more affordable prices. From state-of-the-art indoor cycling bikes to first in-class touchscreen fitness mirrors, auto-folding treadmill and smart rowers, Echelon incorporates thoughtful design and smart innovation into personalized workouts that fit into our consumers’ active life.

We are a dynamic, passionate team enthusiastic about delivering top quality products and programs that continue to raise the bar for the connected fitness category. The Echelon brand has seen astounding growth and brand awareness in the last year and we have our sights set on very ambitious, game-changer goals.

Innovation, big thinking, and collaboration is our DNA. People need to think big, move fast and aim to make a significant impact. Ready for something big.