Customer Service Retention Representative

Lee
Enterprises is seeking Part-Time Retention Sales Team Representatives
to join our fast-paced call center located in bustling downtown Tulsa!

This
opportunity features: A positive, team oriented and fun work
environment, on the job training and coaching, flexible hours and
commission potential!

Candidates must be able to work until 8pm Monday through Thursday but start time may be flexible.

What you will be doing:

• Maintaining an acceptable level and schedule adherence for all shifts, breaks, and lunches.

• Initiating
  outbound calls to retain and restart subscribers by collecting payments
  over the phone and meeting daily sales per hour goals.

• Offering
  and provide resolution to customer issues or concerns, ask probing
  questions to identify the root of customer's objection, attempt to
  overcome objections and retain subscriber with approved responses and
  solutions.

• Effectively in negotiating net results and meeting productivity objectives.

• Knowing when to escalate an issue if unable to handle or that warrants intervention from a team lead or supervisor.

• Being
  knowledgeable of the entire portfolio of products and services offered
  by Lee Enterprises properties to discuss the various options with
  customers.

• Being knowledgeable with circulation databases and knowledge base.

• Staying up to date with procedural changes or changes in the circulation databases.

• Remaining up to date on promotions or specials the newspaper is offering.

• Attending any mandatory training/coaching sessions.

• Adhering to the required call structure as outlined in training and as set forth in the TCPA rules and regulations.

• Maintaining and contribute to a positive team environment among employees and managers.

• Demonstrating ability to communicate and interact effectively with others within the company.

• Reacting to change effectively and productively and handle other duties as requested.

• Completing special assignments and tasks as requested by management.

• Other duties as assigned.

Ideal candidate will have:

• High school diploma or equivalent

• Superior phone etiquette skills

• Ability to speak clearly

• Excellent verbal and written communication skills

• Proficiency in Outlook and Word

• Ability to type 30 WPM without errors

• Sales experience preferred but not required

If this sounds like you, we look forward to hearing from you!

Lee Enterprises is an Equal Opportunity Employer