Customer Service Representative - Work From Home After Training

If you are passionate about creating world class customer experiences and love problem solving, keep reading!

The Customer Service Representative is an integral part of our fast-paced technology company. In this position you will utilize effective communication, troubleshooting, and coordination to resolve customer issues and create raving SentriLock fans. You will have the opportunity to work from home after completion of training.

As a Customer Service Representative, you will be a part of an amazing company culture. Here are some things our employees love about working at SentriLock: I love the inclusive atmosphere here; I feel my voice is heard and I’m not just a number; SentriLock has a proven track record of promoting talent from within; SentriLock has career paths that provide insight on topics such as effective business writing and how to improve your overall health and wellness; the company culture is welcoming and inviting every single day; SentriLock’s pay and benefits are great.

The target start date for this position is April 11, 2022.

Essential Duties and Responsibilities

Deliver a world class customer experience through effective communication

Answer customer calls in a timely manner and actively listen to concerns/requests

Provide customers with accurate information that will assist with their issue/answer their question

Create a personal customer connection with friendly conversation and empathize with their concern

Show your appreciation for the customer’s business and loyalty

Deliver a world class customer experience through accurate and efficient troubleshooting

Resolve customer issues with proven troubleshooting techniques

Escalate unresolved issues to the second level of support

Strive to make troubleshooting steps as effortless as possible for the customer

Deliver a world class customer experience with effective communications with coworkers

Accurately document each customer call so a coworker can reference if needed on a future call

Assist coworkers by sharing your knowledge – offering tips and access to helpful resources

Show your appreciation when a coworker assists you or another team member

Other duties as assigned

Participate in projects assigned by manager

Maintain and follow ISO standards

Seek out and complete appropriate training, development and research

Knowledge of department processes

Support the mission, principles, and goals of the company

Educational Requirements / Preferences

High School Diploma or Equivalent - Required

Associates Degree - Preferred

Experience Requirements / Preferences

2+ years Customer Service based duties - Required

1+ years Call Center experience - Preferred

1+ years basic knowledge of mobile devices (PDA, MDA, Apple/Android products) - Preferred

1+ years Tier 1 Technical Support or Helpdesk - Preferred

Other Requirements / Preferences

Typing proficiency and skill to use a personal computer and multiple software packages

Attention to detail to ensure accuracy and quality of work

Excellent organizational skills and ability to multitask

High energy, positive attitude, engaging personality, and ability to communicate effectively