Customer Service Representative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner, while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

*To be considered for a Work At Home (WAH) position, the following criteria is required*

• A dedicated workspace which is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
• Applicant must be located within 40 miles from an iQor location.

We Provide the equipment while you work for us

• Internet
• Hardwired Cable or Fiber Optic connection (no wireless)
• Modem must be able to direct connect to PC or laptop during working hours
• Minimum 10 mbps download / Minimum 5 mbps upload speeds

We offer:

• $12.15 per hour
• Paid Training
• Medical, Dental, & Vision
• Paid Time Off
• Career development and advancement opportunities
• 401(k) plan
• Fun, Friendly, Open, Team Oriented work atmosphere

Job Duties:

• Answer incoming customer inquiries
• Temporary Work from Home until site reopens
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Requirements:High school Diploma or equivalentAt least 6 months of experience in customer serviceAbility to develop rapport and demonstrate a caring attitude.Excellent data entry and internet navigation skills.Must be detail-oriented.Dynamic interpersonal and judgment skills.Professional demeanor and dependable work ethic.Ability to work in a fast-paced environment and multi-taskAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran