Customer Service Representative

Job Description

• Promotes the success of rental agency by ensuring the timely and accurate capture of reservations, processing of financial transactions, agency processing and transmittal of reservations, relocations, and problem resolution support.
• Maintain and enhance the brand reputation by personally addressing and resolving customer service issues with customers, resorts, and vendors.
• Responsibilities also include displaying and executing the Hospitality with Heart behaviors of a Client employee.

Responsibilities:

• Processing reservations, entering them into the system, processing cancellations and refunds as well as daily documentation.
• Provide customer service and resolution for escalated issues.
• Work directly with customers, resorts staff, call center staff, vendors to investigate and negotiate resolutions for referred customer service issues.
• Monitor team phone line for incoming customer service, customer service certificate reservations, and third-party reservations support.
• Administer Payment Issues.
• Process reservation denials and cancelations for reservations booked via third parties where the credit card payment was declined, contacting guest or the third party as appropriate.
• Provide support to resort staff and customers in case payment information questions are raised.
• Performs other duties as needed.

Qualifications:

• High School Diploma
• One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry.
• Demonstrated ability to work under pressure
• Possesses good written and oral communication skills
• Ability to multitask and to work in multiple computer systems
• Familiarity with accessing, navigating, and filling out forms online
• Technical Skills: Moderate proficiency using Microsoft Excel, Microsoft Word

Please submit your resume for consideration. Once submitted, feel free to contact for additional information.

Job Type: Contract

Salary: $16.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Orlando, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location