Customer Service Representative - Email/Chat Support (5% Phone Support)

Overview: Global Response is the trusted advisor to customer-obsessed, growth-oriented, specialty brands. We nurture meaningful connections between brands and their customers, unlocking the passion and potential of our people to deliver exceptional results. We are a customer-first, relationship-focused, data-driven business. The foundation of our business is built on relationships. Each one of us has a role to play. When we are passionate about every engagement, we create a company with unlimited potential. We're looking for Customer Service Representatives that have a passion for service to support the world's premier brands.
You will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. In this role, you’ll respond to inbound customer requests through various channels and utilize your people skills to create great experiences. You’ll be a problem solver, salesperson, troubleshooter, and more. Our CSRs are empowered by leadership, enabled by technology, and encouraged to be curious, passionate, and dedicated to the pursuit of excellence.Office Location: 767 South State Road 7 Margate, FL 33068- Must be able to pick up equipment at office
We are offering:

• Hours of Operation: 9:00 am – 9:00 pm EST Monday – Friday & 11:00 am – 8:00 pm Saturday & Sunday (Must be able to work all shifts within hoop)
• Pay starting at $16.00 per hour
• Paid training

Responsibilities:

• Manage a high volume of customer interaction through various channels
• Communicate directly with customers on products and services offered by our clients.
• Process service orders/exchanges and reschedule deliveries.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback and suggestions on the efficiency of the customer service process.
• Achieve team targets and call handling quotas.

Qualifications:

• 1-2 years experience in a customer support/customer service role.
• Bachelor's degree preferred
• Ring Central and Desk.com experience preferred.
• Experience using a ticketing system and/or triaging experience preferred.
• Excellent written and verbal communication skills. If you’re a naturally attentive listener with a flare for boiling down dense questions into easily digestible answers, we want you on our team.
• High attention to detail, and highly organized.
• Patience, and grace under pressure. Experience working in challenging scenarios with customers.
• Positive outlook that manifests into solutions-oriented behaviors.
• Never satisfied with the status quo and a thirst for innovation.