Customer Service Position
- Full-Time
- New Berlin, WI
- Warehouse Lighting
- Posted 2 years ago – Accepting applications
Job Description
This is a new position created at a growing company! Looking for energetic and hard working person to help us continue to provide lighting solutions to our customers!?
XJ6
Apply to this Job
- Provide positive and professional perception of the company through all personal interactions with customers, vendors, and associates
- Identify potential service issues and be proactive in communicating and resolving them as quickly as possible.
- Work closely with vendors and team members to resolve issues quickly.
- Utilize phone and email as primary means of communication and ongoing engagement.
- Intuitively and proactively determine customer needs and present relevant solutions.
- Should be adept at listening, asking, and conversing with customers and vendors.
- Operate ethically and methodically by following policies and procedures. Offer suggestions that will improve internal processes.
- Contribute to team effort and effectiveness through open communication and a positive outlook.
- Monitor, prioritize, and manage incoming email and documents (cases, RGA requests, status inquiries, etc.) and phone requests for assistance with return requests, damaged goods, orders (status, tracking, discrepancies, etc.), and pending credits.
- Connect with customers regarding any issues/questions ideally on same day.
- Distribute UPS, LTL and all other shipment tracking info to customers on a timely basis.
- Maintain, update, and communicate order status details to customers.
- Communicate relevant status issues/updates to sales team.
- Manage Open PO List daily. Close or cancel as needed. Communicate with customers, administration, and reps. Make relevant notes in ERP.
- Request vendor bills as needed.
- Handle shipping issues, work with sales reps and warehouse staff to assure quick resolution.
- Make detailed notes and effectively organize information for all of the above, allowing for quick access and retrieval as needed.
XJ6