Customer Retention Agent - WORK FROM HOME

$500 Sign-on Bonus

Do you thrive in a goal-oriented work environment where your hard work in recognized? If you are looking for a position where you can make your own path to success, look no further! Our Retention Agents specialize in turning our existing customers into repeat customers. You'll do this by making and taking calls to help our customers make payments on current and past-due accounts.

To do well on this team, you will be goal-oriented and have great people skills. We provide ongoing training and coaching. Our work environment and benefits are best in class. Our Retention Department is open M-F 8 am-8 pm. You must have open availability for any of these times to be considered. You will work at the office during your first 30 days for training. After the first 30 days, you will be required to work in the office at least once a week, subject to business needs which may impact your in-office time.

What You'll Do

• Handle inbound and outbound customer calls
• Take detailed notes during customer calls to ensure up-to-date accounts
• Remind customers of upcoming payments and amounts due
• Set up payment arrangements for customers and educate them about their account
• Assist customers with past-due amounts by taking phone payments or directing them in stores
• Track monthly goals and work with team leads to meet and exceed targets
• Use negotiation skills to find positive solutions for tough conversations
• Work cross-functionally with internal teams to answer customer account questions
• Enthusiastically complete other responsibilities assigned by managers

What We're Looking For

• High School Graduate or equivalent (some higher education preferred)
• 2+ years of experience in a service-related field (collections experience preferred)
• Excellent in-person and over-the-phone communication skills
• High energy with a positive attitude
• History of excellent attendance, attitude, and teamwork
• Background of working in a metrics-driven organization with proven success

Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

• $16-$24 per hour - we will always beat your current rate of pay!
• $500 Sign-on Bonus paid after 90 days of employment
• Generous PTO and paid time off to volunteer
• 100% company-paid health insurance
• Student Loan Repayment Plan
• 401k with 5% company match

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to remain in a stationary position for 50% of the time.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.