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Customer Engagement Job In Kroger Stores At Gainesville, GA
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Customer Engagement Specialist 682

  • Full-Time
  • Gainesville, GA
  • Kroger Stores
  • Posted 3 years ago – Accepting applications
Job Description

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-exempt

Position Summary:

Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:
  • Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service
  • Acknowledge customers in a friendly manner as they enter and exit the store
  • Maneuver in the store’s entry and exit areas
  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
  • Respond to activations of Electronic Article Surveillance (EAS) systems
  • Assist customers with deactivation of EAS devices
  • Answer customer questions concerning the location of items or sections within the store
  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
  • Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
  • Review closed-circuit television (CCTV) and report any incidents to district AP manager
  • Perform random associate parcel/receipt check
  • Assist customers with bascarts that may lock up with Purcheck
  • Report safety concerns to supervisor
  • Comply with corporate policies and promote/follow company initiatives
  • Maintain flexibility to work any shift
  • Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications/Education:
  • High school diploma or general education degree (GED) or combination of relevant education and experience
  • Minimum 18 years of age
  • Ability to pass drug test
  • Ability to work in a fast-paced environment
  • Ability to handle sensitive information while maintaining a high degree of confidentiality
  • Accuracy/attention to detail
  • Ability to work within rigid timeframes and meet resolute deadlines
Desired Previous Job Experience:
  • Knowledge of Kroger policies, procedures, and organizational structure
  • Ability to speak a second language


Education Level: High School Diploma/GED Desired
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: South

States: Georgia

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