Customer Care Specialist - Nordstrom Rack - Work From Home - NDIR Cedar Rapids Fulfill Ctr

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: vary by location

Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.

Training: Monday - Friday for 3 weeks (required)

A day in the life…

• Process orders from customers via telephone calls or live chat and enter data into order entry system
• Provide customers with critical product information that ensures customer satisfaction
• Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
• Track customer packages

You own this if you have…

• Excellent telephone and written communication skills
• The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
• The ability to work in a fast pace environment and demonstrate a high sense of urgency
• Conflict management skills and maintain a professional composure
• Understanding of computer systems and can troubleshoot technical issues with minimal assistance
• 6+ months experience within a retail environment (preferred)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.