Custom Closets Project Coordinator

Overview:

Founded in 1978, The Container Store is the nation’s original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers’ lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business.

What We Stand For
What you do matters. Experience The Container Store’s employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer’s storage and organization needs and living out the values of our 7 Foundation Principles.

Responsibilities: The Custom Closets Project Coordinator position is responsible for daily communication with customers, stores, and third-party contractors/installers. This position is responsible for managing the information flow between all parties involved in the installation process. They work closely with Custom Closets Designers, Store, and customers as well as the Customer Solutions Department (CSD). This position requires strong communication, organizational and business software skills. This is a full-time, hourly, non-exempt position. Weekly schedule will include morning and evening shifts as well as a weekend day.

• Processes custom closets generated orders (new orders, replacements, add-ons, service orders)
• Partners with Custom Closets Design team to ensure smooth transition from design phase through installation
• Establishes strong relationship with stores, third-party contractors/installers and other groups within TCS including Transportation and Store Operations to communicate order activity and progress
• Facilitates communication of issues related to custom closets orders to appropriate audience – customers, stores and third-party contractors/installers
• Communicates consistently with the team and seeks avenues to find information using available resources
• Works collaboratively with the team to manage multiple calls, emails and inquiries.
• Adjusts installation orders for changes in price and schedule when applicable
• Maintains knowledge of Custom Closet products, related components and processes
• Provides Certificate of Insurance to involved parties based on customer’s building requirements
• Identifies and communicates opportunities for increased efficiency
• Maintains awareness of current and upcoming sales promotions
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

The Benefits of Working Here

Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

• Competitive Pay
• Medical/Dental/Vision Plans
• Discount: 50% on elfa, 40% on Merchandise and Gift Cards, 30% on Installation
• Paid Time Off plus Holidays
• 401(k) plan and discretionary match a
• Employee First Fund: providing grants to employees experiencing unforeseen emergencies

Qualifications:

• College degree preferred
• Experience in customer service field preferred; retail experience a plus; 2-5 years selling experience preferred
• Design experience a plus
• Based in Dallas/Ft. Worth area
• Strong computer skills: proficiency in Outlook, Word, PowerPoint, Publisher and knowledge of Excel
• Proven communication and coaching skills
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs which includes evenings and weekends
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers, partners and our company, taking care to objectively process information

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
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