CSR - Customer Service Representative

Your Search is over, this job ad has exactly what you have been looking for. A company with an enthusiastic culture, a fun spirited workload, and employees who have reached new levels of self-confidence.

The Shield Companies ( Ecoshield ) are an innovative company in the Honolulu area.

The right person will have extensive customer service skills with an energetic, happy, and upbeat demeanor. We are looking to hire individuals who are dynamic and outgoing, with an enthusiastic spirit and a zest for life.

Compensation:

· Competitive Pay

· Comprehensive Benefits Plan:

o Medical

o Dental

o Vision

o Life Insurance

· Holiday Pay ( 11 Holidays -Industry Best!)

· Paid Sick Time

· Paid Vacation Time

· Amazing sales incentives – The sky is the limit

· Advancement opportunities

Use your amazing customer service skills to help lead our team to new levels in building a solid customer base.

The Shield Companies are ready to change your life!

If you are looking for a great environment, fun culture and understand that customer service is not only our highest priority, but an absolute must….

Then we want you!!!!

Come be a part of this Dynamic Dream Team, Eco Shield is a fast growing innovative company where great things are happening!!

We work Monday through Friday with Some Saturday’s and some holidays. Sales ability is a bonus and our employees are rewarded for their efforts.

Job Overview

Our CSR’s need to have the ability to take and handle a high volume of phone calls, emails, and SMS messages all the while delivery a world class customer experience.

We need CSR’s committed to quality and who pride themselves in the details. Our CSR’s need to be friendly and upbeat on our phones and leave their customers amazed with their commitment to customer service.

CSR’s primary responsibilities and duties are to:

· Provide an amazing customer experience for our customers.

· Build Positive relationships with our Technicians and Sales Force

· Scheduling and Routing of our appointments

· Software Audits and Reporting

Our CSR’s achieve the duties above by:

· Answering the phone within the 3rd ring

· Promptly handling and returning all emails and SMS alerts coming in

· Crystal clear communication with our techs and sales force

· Actively checking for and immediately returning voicemail messages

· Proactively calling customers to follow up on service and check for overall account satisfaction

· Promptly sending out appointment reminders and making sure the communication with customers in high end

· Notating detailed customer notes on all accounts with all customer interactions

Job Requirements:

· Pass our background check

· Pass our drug screen ( we also do random drug screening)

· Be able to work Saturdays and holidays as needed

· Be Proficient with the Microsoft Suite

· Be Proficient with computers

· Be commitment to world class customer service

· Have experience in conflict resolution

· Have 6 months experience in Customer Service

· Have proficient skills in handling upset customers and turning them into happy customers

· Have 6 months of experience using company phone, relay, and answering systems

· Be able to type 50 WPM

Pay Starts between $ 12/ hr. - $13 /hr. depending on experience.

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Experience:

• Call Center: 1 year (Preferred)
• customer service: 1 year (Required)

Education:

• High school or equivalent (Required)

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Schedule:

• Monday to Friday
• Weekends required
• 10 hour shift
• 12 hour shift

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
To Keep our employees safe during these times, all employees must wear a mask and wash hands before entering the office, and we have spaced the desk 6ft apart and wiping down surfaces to help decrease the risk of catchingCOVID-19

Ability to commute/relocate:

• Kaneohe, HI 96744: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location