Crew Operations Supervisor- Jacksonville, FL
- Full-Time
- Jacksonville, FL
- CSX
- Posted 2 years ago – Accepting applications
Job Description
Job Summary
Supervises train functions and facilitates day-to-day train calling operations at the Centralized Crew Management Center. Works with Operations Center, Labor Relations, Labor Organizations, as well as Divisions and Field Operations partners to operate an on time network. Participates in conference calls and prepares both standard and ad hoc reports as requested for all parties. Assist in the management and execution of the Electronic Bid System as assigned. Supports Supervisors and Crew Dispatchers in the execution of their duties, including monitoring crew availability, crew delays, and calling errors. Maintain the accountability of the work force by the application of the appropriate IDPAP and office policies.
Primary Activities and Responsibilities
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
Led by our Guiding Principles, CSX is committed to protecting its employees, customers and the communities in which we operate. Therefore, as a condition of employment, successful external candidates for all positions and internal craft employees accepting management positions must be fully vaccinated for COVID-19. Successful candidates will be required to provide proof of full COVID-19 vaccination within three days of the position start date unless approved for a medical or religious accommodation. Should the successful candidate seek a medical or religious accommodation, appropriate documentation must be provided in support of such request.
About CSX
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Like us on Facebook and follow us on Twitter.
Closing Statement
At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. Click here to view the OFCCP pay transparency provision information.
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means. CSX Company: CSX Transportation Primary Location: United States-FL-Jacksonville Relocation Available :No Tax Status: Railroad Retirement Overtime Status: Exempt Closing Date: Dec 28, 2021, 10:59:00 PM Number of Openings: 1 Travel: Yes, 5 % of the Time
Apply to this Job
Supervises train functions and facilitates day-to-day train calling operations at the Centralized Crew Management Center. Works with Operations Center, Labor Relations, Labor Organizations, as well as Divisions and Field Operations partners to operate an on time network. Participates in conference calls and prepares both standard and ad hoc reports as requested for all parties. Assist in the management and execution of the Electronic Bid System as assigned. Supports Supervisors and Crew Dispatchers in the execution of their duties, including monitoring crew availability, crew delays, and calling errors. Maintain the accountability of the work force by the application of the appropriate IDPAP and office policies.
Primary Activities and Responsibilities
- Use available reports, tools, and data to develop and implement processes and procedures to improve call center functionality and timelines
- Identify issues and areas for technology enhancement and improvements to existing systems
- Participate in testing of new and existing applications used by CMC -Support Supervisors at CMC and Crew Dispatchers to insure on time calling of train crews
- Support Managers in the execution of the EBS system, including manpower, availability, job adjustments, crew assignment forms, etc.
- Communicate crew status and shortages with field and network partners
- Proactively identify consistent barriers to full optimization of automation within CMC
- Utilize call monitoring, processes and coaching to improve the customer experience with CMC
- Miscellaneous activities and responsibilities as assigned by manager
- Bachelor's Degree/4-year Degree
- 1 or more years of experience in Call Center Operations, Crew Management, Railroad Operations, Operations Research, Dispatching / Train Dispatching, Transportation, or Logistics
- High School Diploma/GED
- 3 or more years of experience in Call Center Operations, Crew Management, Railroad Operations, Operations Research, Dispatching / Train Dispatching, Transportation, or Logistics
- Bachelor's Degree/4-year Degree
- 3 or more years of experience in Call Center Operations, Crew Management, Railroad Operations, Operations Research, Dispatching / Train Dispatching, Transportation, or Logistics
- 3 or more years of supervisory experience in Call Center Operations, Crew Management, Railroad Operations, Operations Research, Dispatching / Train Dispatching, Transportation, or Logistics
- Knowledge of Transportation Employee Calling System (TECS)
- Knowledge of Bids System and Awards such as, Electronic Bids System (EBS)
- Knowledge of Mainframe systems to include Train / Job Profile Inquire (TMPI), Train Operations Train Inquiry (TOTI) and Phone Systems
- Microsoft Office Skills (Word, PowerPoint, Excel, and Outlook)
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
- Different shifts as assigned in a 24 hour/7 days a week operation (incl working weekends)
Led by our Guiding Principles, CSX is committed to protecting its employees, customers and the communities in which we operate. Therefore, as a condition of employment, successful external candidates for all positions and internal craft employees accepting management positions must be fully vaccinated for COVID-19. Successful candidates will be required to provide proof of full COVID-19 vaccination within three days of the position start date unless approved for a medical or religious accommodation. Should the successful candidate seek a medical or religious accommodation, appropriate documentation must be provided in support of such request.
About CSX
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Like us on Facebook and follow us on Twitter.
Closing Statement
At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. Click here to view the OFCCP pay transparency provision information.
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means. CSX Company: CSX Transportation Primary Location: United States-FL-Jacksonville Relocation Available :No Tax Status: Railroad Retirement Overtime Status: Exempt Closing Date: Dec 28, 2021, 10:59:00 PM Number of Openings: 1 Travel: Yes, 5 % of the Time