Crew

JOB TITLE: Crew

DEPARTMENT: Operations

SUPERVISOR: General Manager

Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.

GENERAL JOB DESCRIPTION

Utilizing their knowledge of positional skills, customer service and courtesy, health and safety regulations and all food safety, safety and security, and employee policies and procedures, the Crew is critical to our success. The Crew member position is responsible for providing quality products and service in a clean and safe environment to each and every customer. Each person who holds this position is expected to Delight Every Customer.

Opportunities exist for promotion to managerial positions over time.

MAJOR DUTIES AND RESPONSIBILITES

5 Star Talent

All Crew members must understand and demonstrate excellent customer service skills. Prompt, friendly, courteous service, delivered with a pleasant attitude is essential.

All Crew members must have a teamwork attitude and be able to contribute to the efficient operation of the shift. Positive working relationships among the entire team are a must.

Each Crew member is expected to present a neat, well-groomed appearance at all times. This includes strict adherence to the dress code policy.

A Cut Above Customer Experience

The fast pace within our restaurants and the need to meet requests from the public requires all Crew members to be able to handle stressful situations while maintaining a calm, passionate attitude and efficient working pace.

Every Crew person is expected to learn and effectively work multiple positions. Crew need to recognize opportunities to improve Customer Service and move into positions that assist the Customer and the overall operations of the restaurant.

Performs other job related duties as assigned or required.

QUALIFICATIONS FOR THE JOB

Education: None

16 years old or older

Experience: None

Other:

Ability to learn and apply the standard operating procedures of the Company.

Able to take direction and work well with others.

Ability to learn and apply HR Policies and Procedures.

Ability to satisfactorily complete positional training programs

Ability to bump and slide into other positions without compromising Food Safety

KEY COMPETENCIES

Customer Orientation

Acceptance of Feedback

Initiative

Drive

Listening

PHYSICAL REQUIREMENTS

Must be able to stand for long periods of time without a break.

Must be able to work in hot and cold environments.

Must be able to walk.

Must be able to bend and kneel.

Must be able to reach and grab.

Must be able to work in loud environment.

Must be able to see and hear.

Must be able to wear a headset to take orders.

Must be able to talk.

Must be able to smell and taste.

Must be able to lift up to 30 pounds.

Must be able to travel to other locations, as necessary.

Must be able to come to work promptly and regularly.

Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines

Must be able to concentrate and perform duties accurately

Must be able to use safe chemicals to clean