Corporate Real Estate - Americas Soft Services Lead
- Full-Time
- Toronto, ON
- Cisco Systems
- Posted 3 years ago – Accepting applications
Job Description
What You'll Do
You are a Theater-based professional incorporating best practices, specialized service delivery expertise, and knowledge of internal/external business Amenities to drive strategy, as well as direct and improve employee products and services. In this role, you will.
Drive innovative programs and service excellence for Cisco as an industry leader in workplace employee experience, in areas such as Food Services, Reception, Transportation, etc.
Conduct alignment across the Americas delivery team as we deliver Workplace Soft Services to 40,000+ employees and 10M+ square feet of real estate.
Collaborate with Global Soft Services Program Managers in EMEAR and JPAC theaters to formulate global services strategy alignment for customer success.
Motivate and collaborate seamlessly with peers, partners, and vendors to elevate the service level to the highest imaginable professional standard.
Support the strategic vision of the Americas theater working with the Theater Director and Americas Service Delivery Manager to execute against that strategy.
Act as an asset for theater director, theater peers and global colleagues and leaders in WPR.
Drive strategic processes and manage program in theater, aligned with corporate executive initiatives to attract and retain talent; Serve as a key theater member and lead projects requiring cross-team collaboration and engagement with service providers.
Interact extensively with the Workplace Resources theater leadership and service providers to obtain comprehensive view of the services they own.
Establish business relationships to better align employee service and services opportunities.
Translate strategy into clear operating plans that promote operational excellence in service delivery with measurable results benchmarked against the industry.
Set goals and initiatives for employee services program delivery, and develop metrics for tracking performance and meeting milestones, aligning with both Executive Leadership and Cisco Clients.
Apply expertise in employee services management to identify areas of risk or concern.
Tackle complex problems; identify viable, innovative options; and use analytical skills and judgment to recommend appropriate solutions. Who You'll Work With
This is a highly visible and business impacting role. You will partner with the Theater Director and Americas Service Delivery Lead, but work closely with (not limited to) workplace team leads, theater peers, procurement, service provider teams, and WPR leadership. You will interact with high-level individual contributors, managers, and internal leadership. Who You Are
Led and aligned executives to drive a common prioritization process and lead large programs including transformation programs focused on operational excellence, process improvement, and impeccable service delivery.
Used your extensive industry experience and solid background to lead cross-functional and distributed team collaboration.
SME on operations and supplier management at the service level.
Proven experience creating/ improving scalable and reproducible processes, procedures and systems used to accomplish employee service management and recognition of downstream impact on other disciplines.
Deep understanding of project/program management methodologies, real estate industry practices, evolution/application to service delivery processes, and key employee service delivery concepts with the ability to explain this effectively to management or cross functional teams and provide training.
Advanced ability to communicate and drive improvement across cross-functional teams to improve operations metrics and customer satisfaction.
Proficient with technology, tools and processes that support service delivery; play a part in promoting/developing improvements to functional tools and processes.
Other skills include eye for business; independence; measured assertiveness; conclusive; strong communications (written and verbal); ability to clarify ambiguity; personable; multi-tasker.
Ability to understand Cisco’s business objectives and the respective impact on internal processes and deliverables; knowledge of Cisco functions, processes, and capabilities strongly preferred.
High-energy, detailed individual willing to travel.
Minimum Qualifications
Location preference San Jose or RTP
10-15+ years related experience – soft services and operations management
BA or BS in Finance, Business Administration, Hospitality Management or similar
Masters and/or Project Management/PMP preferred Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
#LI-WB1
Apply to this Job
You are a Theater-based professional incorporating best practices, specialized service delivery expertise, and knowledge of internal/external business Amenities to drive strategy, as well as direct and improve employee products and services. In this role, you will.
Drive innovative programs and service excellence for Cisco as an industry leader in workplace employee experience, in areas such as Food Services, Reception, Transportation, etc.
Conduct alignment across the Americas delivery team as we deliver Workplace Soft Services to 40,000+ employees and 10M+ square feet of real estate.
Collaborate with Global Soft Services Program Managers in EMEAR and JPAC theaters to formulate global services strategy alignment for customer success.
Motivate and collaborate seamlessly with peers, partners, and vendors to elevate the service level to the highest imaginable professional standard.
Support the strategic vision of the Americas theater working with the Theater Director and Americas Service Delivery Manager to execute against that strategy.
Act as an asset for theater director, theater peers and global colleagues and leaders in WPR.
Drive strategic processes and manage program in theater, aligned with corporate executive initiatives to attract and retain talent; Serve as a key theater member and lead projects requiring cross-team collaboration and engagement with service providers.
Interact extensively with the Workplace Resources theater leadership and service providers to obtain comprehensive view of the services they own.
Establish business relationships to better align employee service and services opportunities.
Translate strategy into clear operating plans that promote operational excellence in service delivery with measurable results benchmarked against the industry.
Set goals and initiatives for employee services program delivery, and develop metrics for tracking performance and meeting milestones, aligning with both Executive Leadership and Cisco Clients.
Apply expertise in employee services management to identify areas of risk or concern.
Tackle complex problems; identify viable, innovative options; and use analytical skills and judgment to recommend appropriate solutions. Who You'll Work With
This is a highly visible and business impacting role. You will partner with the Theater Director and Americas Service Delivery Lead, but work closely with (not limited to) workplace team leads, theater peers, procurement, service provider teams, and WPR leadership. You will interact with high-level individual contributors, managers, and internal leadership. Who You Are
Led and aligned executives to drive a common prioritization process and lead large programs including transformation programs focused on operational excellence, process improvement, and impeccable service delivery.
Used your extensive industry experience and solid background to lead cross-functional and distributed team collaboration.
SME on operations and supplier management at the service level.
Proven experience creating/ improving scalable and reproducible processes, procedures and systems used to accomplish employee service management and recognition of downstream impact on other disciplines.
Deep understanding of project/program management methodologies, real estate industry practices, evolution/application to service delivery processes, and key employee service delivery concepts with the ability to explain this effectively to management or cross functional teams and provide training.
Advanced ability to communicate and drive improvement across cross-functional teams to improve operations metrics and customer satisfaction.
Proficient with technology, tools and processes that support service delivery; play a part in promoting/developing improvements to functional tools and processes.
Other skills include eye for business; independence; measured assertiveness; conclusive; strong communications (written and verbal); ability to clarify ambiguity; personable; multi-tasker.
Ability to understand Cisco’s business objectives and the respective impact on internal processes and deliverables; knowledge of Cisco functions, processes, and capabilities strongly preferred.
High-energy, detailed individual willing to travel.
Minimum Qualifications
Location preference San Jose or RTP
10-15+ years related experience – soft services and operations management
BA or BS in Finance, Business Administration, Hospitality Management or similar
Masters and/or Project Management/PMP preferred Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
#LI-WB1