Coordinator, Quality

The Coordinator, Quality is responsible for the coordination and project management support of the various programs within the Health Support Center (HSC) Quality Department, specifically the National Quality Program (NQP), Culture of Safety and Engagement (CoSE) survey, Executive Patient Safety Conference, and day to day team projects.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Facilitate coordination and collaboration with senior leaders, subject matter experts, and business owners within the Quality Department to ensure project timelines are met.
• Responsible for providing status updates of any changes or adjustments to projects, tasks, and timelines that may cause the team to miss any key milestones.
• Lead for coordination, scheduling, initial work, and communication on the National Quality Program, Executive Patient Safety Conference, and Culture of Safety and Engagement surveys.
• Schedule key activities occurring within projects and track progress to adhere to deadlines.
• Communicate with Vice President, Quality Operations weekly and report and updates as needed.
• Coordinate Continuing Education Units (CEUs) and credit distribution for learning webinars and training and other quality team event prep as needed.
• Coordinate, aggregate and provide ongoing maintenance of the quality plan across the entire Quality department.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information:

Position primarily serves internal co-workers.

Access to and/or works with sensitive and / or confidential information.

Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma or GED equivalency.

Experience: Less than 2 years; Informal Project Management experience preferred.

Certifications: Certified Associate in Project Management (CAPM) preferred.

Licenses: N/A

Skills and Abilities:

• Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Foundational Computer Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.
• Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• Routine Business Problems - Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Job Specific Impact - Decisions generally affect own job or assigned functional area.
• Foundational Judgement - Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.
• Foundational Planning/Organization - Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.