Communications Supervisor

Department Information

The Colorado Department of Revenue (CDOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), CafeWell, employee wellness program and a great benefit package

Description of Job

The Communication Supervisor is a professional level, highly responsible leader whose service focuses on strategic public communication, marketing and public relations of the organization. Under the supervision of the Communications Director, this position leads a team of communication professionals and specialists to develop and implement outstanding communication, marketing and engagement programs that elevate the image of the Specialized Business Group and the Lottery Division. Duties include but are not limited to:

• Assist in the development and update of an overall integrated communications strategy to support the Department of Revenue's (DOR) strategic goals using the agency Strategic Plan.

• Lead outreach programs that increase visibility and to empower businesses and individuals through quality customer service, innovation and collaboration with external image with customers, key opinion leaders, media outlets, and decision makers using the agency Outreach plan.

• Lead and launch agency outreach campaigns.

• Assess opportunities for outreach potential and impact to the department.

• Provide executive preparation, training, and consultation as it relates to communication.

• Respond to or work with agency communications staff to coordinate all various events.

• Leverage social media tools to advance and protect the DOR's reputation.

• Manage issues/crisis management communications, serving as spokesperson as needed.

• Assist in shaping responses to complex issues, including operations, financial, product, personnel and government/regulatory agency topics.

• Monitor industry news, identify emerging public policy and/or customer issues; be familiar with all relevant media; develop and maintain appropriate relationships with media and other key stakeholder groups.

• Identify opportunities to use social and new media tools and technology effectively.

• Oversee and assist in the coordination and production of external and internal communications channels including press releases, briefings/bulletins, employee e-newsletters, intranet and internal communications.

• Maximize the delivery of internal communications channels by developing new tools, processes, and materials for effective internal communication.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:
Bachelor's degree in Communications, Marketing, English, Journalism, Business Communications, Public Relations or related field
AND
Four years of professional experience providing public information through digital and print communications channels.

Substitutions:
A combination of work experience in Communications, Marketing, English, Journalism, Business Communications, Public Relations or related experience may be substituted on a year-for-year basis for the Bachelor's degree but not for the specified experience.

Preferred Qualifications:
The preferred applicant will possess the following:

• Addional years of experience working with current communication channels (print, website, video, email, blog, social media, direct mail, media relations) and experience tailoring "voice" across channels and audiences
• Strong written communications skills
• Basic graphic design skills or experience with layout for newsletters, flyers, postcards, professional reports, and social media content
• Experience with website content management Ability to manage multiple projects and deadlines
• Excellent interpersonal and customer service skills Ability to collaborate with Communications team, Department of Specialized Business Group and The Lottery Division subject matter experts
• Experience providing information in compliance with the Colorado Open Records Act (CORA) Proven ability to work independently and accept supervision
• Proven success organizing and tracking workload

DOR REQUIRED SKILLS & COMPETENCIES: Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
The following are conditions of employment with the Colorado Department of Revenue:
1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

EQUITY, DIVERSITY, and INCLUSION COMPLIANCE

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment Guidelines for EDI Compliance for Job Announcements in CO-Jobs Prepared by: Department of Personnel & Administration Division of Human Resources, Consulting Services Page 1 of 3 January 29, 2020 opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us

E-MAIL ADDRESS:

All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

APPLICANT CHECKLIST:
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".

Complete Applications must include the following documents:

1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
3) A chronological resume (Attach to your online application, late submissions will not be accepted)
4) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)

MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.

Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)

The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.