Communications Specialist II

Company Overview: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Job Overview: Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services. Looking for a candidate who is responsible for a wide variety of communications activities for a Security Operations Center (SOC). Responsible for supporting the organization by creating, developing, writing, editing, distributing, managing, and auditing content to meet and execute operational and business objectives. Must be highly skilled and experienced writer with strong verbal and written communication skills, able to take complex information and communicate it clearly, concisely, accurately, and timely without relying on technical or corporate jargon. The candidate must possess a unique cross-functional perspective, pivotally link the organization's managers, departments, support agents, and external users as a communication liaison. How You Will Make An Impact:

• Identify operational efficiencies while documenting content and communicate areas of improvement within process to subject matter experts (SMEs) and managers.
• Simplify processes and procedures into understandable language, workflows, and instructions.
• Manage the entire content lifecycle: creation, planning, development, analyzing, writing, editing, distributing, and auditing high-quality content and documentation.
• Work cross-functionally with leadership. Interact with and influence stakeholders, and provide advice that reflects an understanding of their business and leadership style.
• Communicate initiative status and feedback to managers, key stakeholders, and senior management throughout the organization.
• Analytical mindset and an ability to understand and learn the organizational infrastructure and internal needs and help define and drive processes.
• Ability to manage multiple competing priorities with tight deadlines and take ownership of writing tasks from start to finish without management oversight.
• Experience working closely with management and clients as part of the planning and development process.
• Distinctive problem-solving and analytical skills combined with strong business acumen and technical savviness.
• Understand and apply content towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards.
• Monitor social media pages and provide the necessary customer service to respond to employee inquiries and feedback to Global Security.
• Standardize SOC communications, sensitive to local language and grammar while providing a consistent experience for all regions.Shape and implement communication strategies that inform, connect and engage.Create and standardize SOC communications templates.
• Assist with regional crisis activations and provide communications support.

What You Will Need To Succeed:

• 5-7 years of relevant professional experience as a Communications Specialist, Crisis Communications Specialist, Technical Writer, Customer Service Representative, or similar.
• Outstanding editorial, social media, copywriting, and/or crisis communications experience.
• Excellent communication skills
• Ability to communicate effectively and adapt quickly.
• Exceptional attention to detail, solid time management, and ability to prioritize and multi-task across multiple projects with cross-functional partners and teams.
• Experience with document management and/or information architecture.
• Experience working with a large global company and regionally dispersed teams.
• Experience with Everbridge, or similar tools.
• Previous background in crisis communications or critical customer support.
• Previous background in Physical Security or similar field.
• Bachelor’s degree in Communications, English, Journalism, Public Relations, Marketing or similar fields; or equivalent practical experience.

Our Commitment to Diversity & Inclusion: At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

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  Job description is subject to change.