Commercial Lines Account Manager (Remote)

About Patra

Patra is a leading provider of Technology-Enabled Services to the insurance industry. Patra's team of global experts allow brokers, MGAs, wholesalers and carriers to capture the Patra Advantage - profitable growth and organizational value.

Patra powers insurance processes by optimizing the application of people and technology; supporting insurance organizations as they sell, deliver and manage policies for their customers.

About this job

The Commercial Lines Account Manager candidate needs to be a self-starter, well organized, highly detailed, possess excellent written and verbal communication skills as well as having a solid commercial lines insurance knowledge base and property & casualty license in this work from home position. The Account Manager serves as the primary contact and liaison with small commercial lines clients; ensures ongoing consistency as well as managing the day-to-day servicing, renewals, and new business. Our commitment is to provide positive and quality customer service in all areas, ensuring timely delivery, and accuracy of work/service provided.

Core Duties

• Service and manage all aspects for small commercial clients and their policies
• Maintain and continue to develop client and company business relationships
• Retain and manage all policies including service center, non-service center, and surplus lines
• Promote growth of existing book through account rounding
• Market when necessary on renewal and new business
• Maintain clients / policies in agency management system
• Manage and coordinate processing of renewals, certificate of insurance, endorsements, audits, cancellations, auto ID cards, binders, summary of insurance, and edits with team
• Inform, educate, and make recommendations to clients about policy coverages, changes, exclusions, and insurance coverage needs
• Stay abreast and maintain detailed knowledge of current market conditions and technical knowledge
• Maintain knowledge / understanding of technology-based tools and solutions
• Provide good customer service
• Use analytical and critical thinking in work processes and communication skills
• Maintain a paperless workflow
• Protects confidentiality of information
• Other duties as assigned

Minimum Requirements - Education & Experience

• 7 to 10+ years of Commercial Lines Retail Insurance Experience
• Active Property & Casualty Insurance License

Knowledge, Skills and Abilities

• Firm working knowledge of commercial lines coverages and services
• Understanding and knowledge of handling small commercial lines accounts
• Experienced user of Agency Management System and Electronic Document Management
• Be self-starter, creative, and problem solver
• Must be detail oriented and well organized
• Must have excellent computer / internet skills, proficient in using carrier websites, and proficient in Microsoft Outlook, Excel, and Word as well as Adobe
• Ability to deliver results to clients through coordinating and managing efforts of others
• Ability to resolve problems independently
• Willingness to continually upgrade knowledge and understanding of the insurance industry as well as technology that is available

Working Conditions

• Work from home
• Minimum internet speed of 6 mbps download and 3 mbps upload; no satellite

Compensation

• Competitive Salary / Benefits / PTO

Physical Requirements*

• Constantly perform desk-based computer tasks
• Frequent sitting
• Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds
• Sort/file paperwork, rarely twist/bend/stoop/squat
• Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Work Standards

• Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
• Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
• Subject to and expected to comply with all applicable Patra Corp policies and procedures