Collections Specialist

About Katapult

Katapult’s mission is simple: Our technology inspires financial possibility. Our vision is to create a world where financial barriers no longer exist by providing disruptive technology that empowers and simplifies the shopping experience. Our values speak volumes about how we operate. We enhance the lives of our employees, customers, and retail partners by providing transparent, innovative and empowering financial products. We achieve extraordinary results through commitment, integrity and teamwork. We create opportunities for success and growth everyday. Inclusion is in our DNA, together we are stronger. We persevere, we work hard, we play hard, we win big.

Katapult is the leading omnichannel point-of-sale solution in the alternative consumer finance space. We create opportunities for consumers to buy the items they need while empowering merchants to expand their customer reach.

We believe that opportunity is everything, and our people are the key to success. We are always on the search for individuals who strive for excellence, possess a willingness to learn and bring their best to the table each day. With a comprehensive benefits package, a culture of engagement, and advanced career growth opportunities, Katapult is constantly focusing on people. Visit our careers page for a full list of career opportunities: https://teamkatapult.bamboohr.com/jobs

Position Overview

Katapult is seeking a Collections Specialist for our Plano, Texas location. The Collections Specialist is responsible for making contact with customers who have fallen behind on their lease payment and delivering a positive experience in resolving the late payment(s). Katapult has career planning opportunities that will allow this position potential future career growth based on performance.

Primary Job Duties Include (but are not limited to):

• Contact Katapult customers both outbound and inbound regarding their late lease payment, with customer experience and retention as fundamental principles
• Express empathy and acknowledgement if the customer is demonstrating a financial hardship
• Apply assertive and assumptive techniques to mitigate delinquencies and losses to the overall lease portfolio
• Overcome objections by customers where appropriate, with rebuttals that reinforce the benefits of making lease payments on time and maintaining current status
• Observe all compliance and regulatory requirements in any customer communications
• De-escalate and remediate customer experience issues
• Other duties as assigned

Qualifications:

• Excellent communication skills including active listening
• Previous collections experience preferably in a customer-centric collections environment
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Experience working in a fast-paced environment
• Flexible work schedule which may include nights and weekends
• 1-2 years’ experience in a call center environment
• High school diploma or equivalent
• Lease/Rent to Own business experience is a plus
• Bilingual (Spanish) is a plus

Benefits and Perks

At Katapult, there is a lot more to consider than just base pay! We pride ourselves in offering an extraordinary total compensation and benefits package including the following:

• Healthcare (Empire Blue Cross plans) starting at $0.00 for your entire family coverage
• Dental
• Vision
• Telemedicine (Tele-Doctor)
• Paid Maternity & Paternity Leave
• 401K (100% company match - up to 5% of annual salary - immediate vesting of company contributions)
• Paid Vacation & Personal Time Policy
• Life Insurance
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (access to counseling)
• Legal Services

Inclusion is in our DNA. Katapult hires the best candidates without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state and local law.