CMS Technician

There’s a new leader in innovative supply chain management solutions, forged from the well-established brands Wesco Aircraft and Pattonair. Incora is the world’s leading provider of supply chain management solutions. Working from the inside-out, we add value where it matters most, and incorporate our capabilities into our customers’ businesses. Incora manages all aspects of supply chain from procurement and warehouse management to logistics and on-site customer services. We reduce complexity and increase reliability so our customers can deliver mission-critical solutions that improve our world. We invite you to explore a career with our Incora Customer Operations Team.
Summary:Chemical Management Technician (CMS Technician) is accountable for representing Wesco Aircraft values, quality and commitment, for maintaining adequate stock levels, and performing value added functions of chemical management on the customer site or our warehouse location. This person will serve as the primary contact for our customers and responsible to consistently interact with various site personnel in a production or warehouse environment. Additionally, this employee will be responsible for supporting a safe and hazard free workplace, specifically in chemical materials handling processes, procedures, and utilizing all required Personal Protective Equipment. This role may require travelling between customer sites as well as from Incora's chemical and hardware warehouses. This position requires the utmost level of professionalism in the face of the customer and excellent correspondence skills using various methods of communication.
Essential Duties and ResponsibilitiesRepresent Incora's vision, values and objectives in all job-related activities, sustaining excellent customer relationships Maintain strong knowledge of Incora products including, but not limited to, hardware, chemicals, tooling, and electric components, services, inventory systems, quality requirements, and customer plans and specifications Monitor production floor bins and storage cabinets to determine when replenishment of stock is required Perform regular inventory inspections for shelf life/ expiration dates as required Conduct basic analysis/sampling and review of chemical compatibility to determine potential required actions to conform to customer requirements and industry regulations, as required Perform chemical additions to process tanks per written guidance from customer laboratory Ensure availability and coordinate delivery of necessary chemicals for additions to be processed Utilize hand scanners to scan stocking locations on the customer site and transmit replenishment orders to Wesco mainframe for processing Receive and verify product and documentation to ensure accuracy of inventory required for the customer specifications and site Gather, deliver, and stock: inventory storage cribs and fill bins/cabinets on the customer site accurately with required orders Level load production floor bins as necessary due to back order conditions, as required Utilize pallet jacks, drum dollys, drive forklifts, and/or order picker, when trained/certified Maintain floor cleanliness, apply labels, and repair and/or replace bins, cabinets, and racks, as required Practice and promote good housekeeping within the on-site work environment Respond to hazardous material releases and provide spill cleanup according to Safety & Health standards while utilizing and interpreting chemical detection devices and associated equipment Maintain communication with customer Production Floor Supervisors and Lead Persons to assist in new add part

bin changes, and bin quantities, with the On Site Representative and/or Program Manager Communicate part expedites, quality issues, and/or other problems to the On Site Representative, Onsite Supervisor, or Program Manager for root cause analysis, communication, and implementation of a resolution Actively seek and recommend process improvements to On Site Representative, Leads, Supervisor, or Program Managers, to increase efficiency and accuracy Accommodate special requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed Follow established work procedures to assure compliance with all customer site requirements in accordance with safety and security processes; in addition to alignment with Federal, State, and Local regulatory agencies including: OSHA, FAR, EPA, DOT, and RCRA requirements Attend regularly scheduled customer or company-sponsored meetings and/or training, as required Ability to travel, as necessary between customer sites Perform other duties as assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Competencies Action Orientated Ability to work efficiently and independently, as trained, with a strong level of working-knowledge of the customer site department polices, procedures and work instructions, essential to the duties of the job; respond with urgency to "rush" requests in a timely manner; be proactive in the approach to the assigned workload and business needs; and as trained, assist in the training of less experienced personnelCommunication/Relationship/LiaisonCommunicate frequently with On Site Representative, Program managers and Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and the Incora team Direction/Received Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Incora On Site Representatives and/or Program Manager, as required Discretion/Latitude/ Decision Quality Perform job tasks with approved discretion with regards to the daily work flow, functions and resources to perform the essential duties of the job Drive for Results Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time Error Impact Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers' schedules and serious lack of customer confidence Knowledge/Methods/ Processes Ability to learn and adapt to on-site requirements and management, while maintaining Incora's policies, procedures and quality commitments; Must maintain strong knowledge of Wesco products and services; and Customer requirements, specifications and expectations Mathematical Skills Ability to perform basic math functions and proficient use of a calculator Problem Solving Ability to solve common problems and generally complex problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of the On Site team or Program Manager for direction Reasoning Ability Ability to apply common sense understanding to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations Systems/Resources Ability to learn to utilize the internal systems and resources as critical aspects of accessing necessary information and communicating; systems include Incora U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; and may include learning customer's on-site systems Written and Oral Skills Ability to read, write, speak concisely and present information in a professional manner, in a variety of communication settings, in English; Must have the ability to learn and interpret technical specifications pertaining to Incora products and customer requirements
Essential ValuesCustomer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence Ethics and Values Maintains high level of professionalism and business ethics, in line with Incora’s values; Code of Conduct Polices and all local, State and Federal laws Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Incora employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable Teamwork Fosters an open environment and encourages employees to work together cohesively Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency
Qualifications

EducationHigh School Diploma or GED is required Associates Degree in a closely related field, such as Inventory Management, Logistics, Chemistry, Engineering, etc. is preferred
ExperienceMinimum of 1-2 years of relevant inventory management, material handling, and production experience required Minimum 1-2 years of experience pertaining to chemical compatibility (Balancing pH levels, etc.), preferred Hazwoper Training (40 Hours) preferred Relative JIT, VMI or 3PO experience, within the aerospace industry preferred Excellent, proven customer service and interaction skills, with direct customer contact Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
QualificationsExcellent verbal and written communication skills, with professional daily interaction with internal and external customers, serving various levels of the company Demonstrated excellence and commitment to a safe and hazard free workplace Demonstrated basic knowledge and/or competency pertaining to chemical compatibility (Balancing pH levels, etc.) preferred Must be able to actively support and wear PPE (Respirator, Face Shield, Apron, Gloves, etc.) as required Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers Ability to be detailed oriented and perform in-depth research, if required Ability to be cross-trained in multiple critical areas of the department Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel, as applicable and/or required Must be open to schedule changes and demands, to facilitate customer needs Must have the ability to drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company-approved driving record
Access to certain of the Company’s products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore employment is limited to applicants who meet this “U.S. Person” requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements. Incora is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Incora CCPA HR Notice to Applicants residing in California link: https://adobe.ly/2FbchNf BENEFITS:Incora is proud to offer a broad range of benefits options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage.

Primary Location: US-NY-East Aurora Work Locations: Moog East Aurora US Seneca & Jamison Roads Plant11 East Aurora 14052 Job: Contracts Organization: Customer Operations - Southeast Schedule: Regular Full-time Job Posting: Dec 14, 2020, 9:50:48 AM