Clinical System Liaison (UHCare Acute Richmond/Bedford Medical Centers)

Liaison will primarily be responsible for independently analyzing, resolving and/or escalating physician/clinician concerns relating to enterprise-wide electronic medical record (EMR), physician portal, and Personal Health Record (PHR) systems. Also consults and collaborates with physicians and IT&S Clinical project teams in order to jointly resolve advanced technical issues that surface.

Essential Duties:

• Maintains a deep understand of EMR and related clinical systems capabilities, and a detailed understanding of the EMR functionality, and is able to independently apply that knowledge to properly respond to work flow situations.
• Exercises independent judgment when proactively or reactively addressing physician and clinical end-user adoption issues.
• Develops and maintains key physician and sponsor relationships within the organization and motivates clinical end-user adoption of the EMR.
• Educates and trains end-users to adapt the system to meet their clinical workflow needs. Coaches clinical end-users on the system functionality and how to integrate the EMR to facilitate their daily workflow.
• Actively participates on the IT&S eClinical systems implementation team by providing detailed feedback, analysis and recommendations regarding technical issues that surface. Independently seeks solutions to issues raised as needed.
• Facilitates and/or leads physician (end-user) focus groups and complies and responds to feedback as needed.
• Creates and facilitates communication strategies to key EMR clinical communities, including senior leadership, as needed.
• Develops own work and travel schedule to be able to provide direct on-call and/or on-site support needed (24/7) for UH physicians/clinicians across assigned, local UH facilities.
• Implements EMR change management plans relating to physician adoption.
• Utilizes adoption measurements tools, and timely prepares and submits technology data/reports.
• Performs other related duties as assigned.

Experience & Knowledge:

• Minimum 3 years of clinical workflow experience required.
• Clinical Liaison, or face-to-face IT&S support vs. help desk support, experience strongly preferred.
• Demonstrated ability to communicate with a wide variety of end-users, at varying technology skill levels, required. Experience interfacing with salary level professionals and senior management preferred.
• Demonstrated ability to think critically, solve problems and meet client expectations required.
• Notable client service, communication, presentation and relationship building skills required.
• Ability to exercise independent judgment and maintain confidentiality required.
• Ability to integrate technology in a patient care setting, and function independently in a fast-paced environment, required. Positive approach to work and the work environment required.
• Strong project management and organizational skills required.

Special Skills & Equipment Knowledge:

• Strong sills in MS Office suite with emphasis on Power Point, Excel and Microsoft Project required.
• Knowledge of Eclipsys or other EMR< Portal, or PHR knowledge preferred.
• Experience with clinical system implementation preferred.

Education/Expertise:

• High School diploma or equivalent required.
• Bachelor’s degree preferred.

Required Credentials, Licensure or Certification (i.e. RN, RRT): RN, RT, RD, PT or other health care professional licensure is required.