Clinic Services Representative

All staff members at Yakima Valley Memorial must be in compliance with the Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment.

ROLE SUMMARY

Responsible for scheduling and pre-registering patients for exams and procedures. Communicates all relevant information and instructions to patient. Assists with the rooming process related to patient check-in. Works collaboratively with providers and clinic staff to support patient care, assuming responsibility for clinical and administrative tools to create operational efficiencies. Coordinates and schedules services for patients and providers. Maintains providers’ daily schedules and communicates changes to appropriate staff members and patients. Coordinates pre-authorizations, requests, and referrals as needed. Updates patient insurance information. Manages filing and release/receipt of medical records. Acts as primary contact for patients. Answers telephones and schedules patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking). Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines. Performs telephone and in-person screening. Informs patients of test results per protocol. Prepares patients for exams, treatments, procedures by obtaining vital signs which may include: temperature, pulse, respirations, blood pressure, height, and weight measurements. Provides general patient instructions relevant to the encounter (i.e. instructs patient in urine specimen collection). Cleans & organizes exam rooms, and disposes of bio-hazardous materials using standard precautions.

QUALIFICATIONS AND REQUIREMENTS

Education: High School diploma or GED equivalent required.

Experience: Customer service experience required. Medical office administration experience or equivalent training program preferred. Knowledge of medical terminology preferred. Knowledge of insurance verification preferred.

Licenses/Certificates/Registration: Ability to obtain Washington State (DOH) MA-R certification preferred.

ABOUT US:

Yakima Valley Memorial (YVM) is a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years. YVM also includes a multispecialty team of more than 300 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, and a diverse workforce that is passionate about patient care. At YVM, we know the best care is provided by employees who are well-supported.

As the region's leading health care provider and Yakima's largest employer, we believe that by inspiring people to thrive, we can transform lives. Our vision at YVM is creating healthy communities one person at a time. With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!

“Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”