CLIN ENGINEERING TECH III

What You Will Do:

POSITION SUMMARY
Under the limited supervision of the Clinical Engineering Supervisor and/or Department Director, performs highly skilled repair and maintenance of complex electronic patient care/monitoring and clinical engineering equipment, including installations, project management, calibration, routine maintenance of medical electronic equipment.
This position description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not an exhaustive comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. PRIMARY RESPONSIBILITIES
Principal Duties:
1. Performs preventive maintenance, repair and calibration services on complex electronic patient care, clinical laboratory, computerized pneumatic conveying equipment and basic radiographic equipment in accordance with departmental standards and manufacturers operating and repair manuals.
2. Interprets and performs inspection procedures appropriately and documents procedures in accordance with Joint Commission regulations and departmental policy and procedure.
3. Identifies potential safety hazards of equipment and documents actions taken to eliminate them.
4. Responds to work requests, troubleshoots malfunctions and makes the necessary repairs in a safe, timely and efficient manner.
5. Installs, repairs and maintains complex diagnostic and therapeutic equipment including their electronic and mechanic components.
6. Schedules third party repair of equipment when needs are beyond the scope of the department’s expertise.
7. Maintains test equipment and tools in good working order.
8. Communicates with nursing, allied health and medical staff, regularly, regarding equipment operation to prevent/minimize equipment failure.
9. Participates in the evaluation of new, rental or demonstration biomedical equipment and make recommendation regarding acquisition.
10. Observes general clinical engineering practices and respective departmental policies and procedure to promote the overall efficiency of repair service and operations for the Biomedical Engineering Department.
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PRIMARY RESPONSIBILITIES
11. Assists management with oversight on maintenance of departmental records, such as maintenance requests, electrical safety forms, files, relevant statistics and technical manuals on biomedical equipment in accordance with Joint Commission, federal, state and local regulations.
12. Assists with education on use and operation of clinical equipment.
13. Responds to emergency codes as trained and assigned.
14. Strives to achieve excellence of service as described in the CARE Commitments.
15. Responsible for honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations.
16. Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job.
17. Performs related duties, as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office,
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PRIMARY RESPONSIBILITIES
off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

What You Need to Be Successful:

POSITION REQUIREMENTS:
Licensure/Certification/Registration
Required: Valid Driver’s License
Preferred:
Other:
Life Support Certification: (Check all that apply)
Basic Life Support – Health Care Provider (BLS-HCP) Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS) Neonatal Resuscitation Program (NRP)
Education/Knowledge (see attached explanation sheet)
Attained Level: Formal - Associates Degree or Certificate in Biomedical Equipment Technology (or related field), or Military Biomedical Technology Course (or equivalent technical program).
Preferred: Bachelor’s Degree.
Completed Course Work/Program: Electronics, Mechanical, or related Engineering.
Applicable Experience
Experience (years):
Required: 5 years of experience in the installation, testing, maintenance and repair of instrumentation, power supplies and electro/mechanical power transmission devices for clinical, biomedical or radiological equipment in a hospital setting.
Preferred: 7 years of experience including two in a lead role.
Technical/Clinical Skills
Microsoft Office Suite Skill Level (see attached explanation sheet)
Word: Basic Excel: Basic
PowerPoint: Basic Access: NA
Working knowledge of ICD-9 (Medical Coding)
Basic knowledge and working experience with Medical Terminology
Standard Office Equipment (list):
Medical Equipment (list):
Other:

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.