Client Success Specialist, Shared (Contract)

Your Job You will communicate directly with clients through our phone, chat and email platforms, and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience with Indeed from the start. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, and delighting clients at every turn, this is the role for you. Our Shared Support team is a results driven team that excels at delivering top notch customer service in a fun and fast paced collaborative environment. By working independently and in a team setting, you will hone in on your organizational and communication skills. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.Your focus:

• Assist and interact with our clients through our phone, chat, and email channels.
• Become an Indeed product expert, which will allow you to best optimize clients’ accounts and set them up for success.
• Assist new clients with their account set-up; make suggestions as an industry expert, thoroughly explain Pay-Per-Click (PPC), and give an overall great first impression (a few boolean searches go a long way!)
• Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions
• Facilitate communication between Client Success and Sales counterparts
• Provide clients a “WOW” experience by exceeding expectations in customer service and resolution times
• Deliver exceptional service day in and day out with fast response times and clear, helpful communications
• Enjoy working in a team centered environment where continuous learning is part of your day-to-day

• Be responsible for meeting several metrics; however, emphasis will be placed on CSAT (Client Satisfaction) and ASA (Average Speed of Answer)

Who You AreRequirements:

• 0+ years experience in customer service, business-to-business (B2B) environments, experience with online advertising, Pay-Per-Click (PPC) advertising.
• Must have 2+ years related experience if no Bachelor’s degree.
• Related experience can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B or B2C relationship management, account management, customer service (servicing internal or external customers), retail customer service.
• Write and speak in an eloquent and clear manner via email, telephone, in person, chat, typewriter, beeper, tweet, etc., and be excited to show that in your interview process.
• Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
• You are comfortable speaking with clients and decision-makers about meeting their hiring goals
• You are confident speaking with occasionally unhappy clients and make it your mission to improve their experience

Preferred Experience:

• Bachelor's Degree or equivalent work experience
• Ability to work under pressure, organize and prioritize responsibilities. What would life be like without change? Please be adaptable!
• Understand Boolean Search Logic
• Experience speaking with clients and decision-makers about advertising campaign metrics
• Experience with online advertising, especially Pay-Per-Click (PPC) advertising
• Knowledge of Gmail (including Google Suite/Google Docs), Salesforce, Excel, and JIRA ticketing system

At this time, Indeed will not sponsor individuals for employment visas for this open role.
Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs. View our bounty of perks: http://indeedhi.re/IndeedBenefits

Who we areIn Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 250 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Our MissionAs the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

Salary Range DisclaimerThe base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentives, an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency19.23 - 23.08 USD per hour

Equal Opportunities and Accommodations StatementIndeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
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