Client Specialist

Requisition #: 324683
Location: Johns Hopkins Medicine International, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Jan. 26, 2021

Position Summary:

Reporting to the Director or Assistant Director, (Patient Services or Corporate Relations and Special Services), this position is responsible for developing and managing relationships with a targeted base of patients while coordinating their medical care at Johns Hopkins Medical Institutions. Emphasis will be placed on the design and implementation of best practices within Johns Hopkins Medicine (JHM) when dealing with patients, referral sources, and physicians. This position will manage relationships with various high-end referral sources, and provide special services of the group to a select clientele within Johns Hopkins and to targeted groups throughout the United States. The position will also be responsible for coordinating patients’ medical journey: including pre-arrival tasks, scheduling appointments, financial clearance, onsite case coordination, facilitating post care requests and tracking success measures of the different activities. The individual will work closely with departments, including the Dean’ office, President’s office, Trustees/Board members, Corporate referrals and the Fund for Johns Hopkins Medicine, to identify potential donors, and cultivates relationships with patients who have the potential to donate to JHM.

Education:

B. A. or B. S. required. Equivalent work experience may be substituted.

Work Experience:

5 years related experience in healthcare and/or international business with a strong focus on customer service best practices.

Shift:

Full Time, Day Shift (40 hours)

8:30 am - 5:30 pm

Exempt

Location:

JHI, 550 N. Broadway, Suite 111, Baltimore, MD 21287

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.