Client Services Representative (3rd Shift, Work From Home)

As a Client Services Representative, you are responsible for after hour support of the brokerage by servicing customer accounts and carrier needs. This is accomplished by processing Broker requests, providing carrier support, and accurately communicate with all relevant parties associated with a given load. You will act as the liaison between the sales team and the carriers we partner with to transport goods for the customer. After hours brokerage support is a critical and time sensitive element to IEL’s business and is counted on to provide excellent service to both internal and external partners. This position is a member of the Client Services department and reports to the Associate Operations Manager.

Position Description (Essential Duties & Responsibilities)

• Identify and prioritize loads flagged by brokers in TMS, service requests from relevant parties, and incoming carrier calls
• Update IEL Brokers, Customers, Carriers, Shippers, and Receivers as needed via inbound/outbound phone calls and email
• Assist Broker with wide range of account needs including, posting and building loads, and truck booking
• Identify loads that require attention and communicate sense of urgency to other shifts in the department
• Accurately updating each load services with appropriate notes, estimated time of arrivals, and current status
• Identify loads and potential issues that will prevent IEL from exceeding customer services standards.
• Provide feedback to management regarding ways to improve processes
• Display working knowledge of Broker accounts and specific service needs
• Display working knowledge of IEL carrier setup and verification procedures
• Handle additional duties as needed

Experience and Skills

Preferred

• Transportation or logistics related work experience
• Familiarity with a transportation management software
• Basic understanding for FMSCA and Department of Transportation Regulations

Basic (Required)

• High school degree or GED
• After hours availability (3rd shift, Weekends)
• Basic knowledge of Microsoft Office
• Some data entry and customer service experience
• Work well in fast paced team settings
• Ability to work on multiple tasks in a time sensitive environment
• Comply with company procedures and escalate issues as needed

Benefits

• Competitive pay
• Medical, Dental, Vision & Life Insurance policies
• 401K with company match
• Paid Training
• Paid Vacation
• Company sponsored outings & catered lunches
• Advancement opportunities
• Relocation opportunities to our new locations
• Generous employee discount packages

At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.