Client Service Technician

S2Technologies is looking for qualified Geospatial professionals to join our team as an on-site Client Support Technician at various AMC bases supporting the Fusion Warfare Initiative and the Mission Planning Cell by providing 8 x 5 IT support for each Wing’s Fusion Warfare tasks. Active TS/SCI Required. Typical tasks include:

• Provide on-site support to the SIO management of AMC AF SCI & ULI systems and users at 12 Active Duty Wings not located at Scott AFB
• Provide CST support for local Wing personnel using AF SCI/ULI systems in conjunction with HQ AMC A2, AIS/IN, 16 AF, 616 ACOMS, AF SCI PMO, and local Wing Communication Squadron personnel guidance.
• Provide Trouble Ticket System and Functional Server Administration (FSA) support to resolve local trouble tickets received from the ESD to include, but not limited to, hardware and/or software installation or maintenance requiring a person to physically be at the workstation.
• SIPRNET/AF SCI Tasks. Contractor shall provide SIPRNET/AF SCI support, eGPL support, assist with GRRIP kit testing/trouble.

Performance shall include:

• Establish operational software configuration controls and system interfaces for computer system(s) assigned.
• Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
• Prepare system for operational use and support operational tests.
• Assist in reviewing, preparing, and updating accreditation packages.
• Notify customer when changes occur that might affect accreditation/certification.
• Perform self-inspections, provide security coordination, and review system test plans.
• Identify vulnerabilities and implement countermeasures.
• Ensure network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
• Perform VTC System Administration, Scheduling, & Configuration
• Perform account creations, changes, & deletions as required on AF TS/SCI domain
• Provide troubleshooting up to Tier 2
• Perform Hardware/Software System Configuration, upgrades/modifications as required.
• Provide system security support as defined in the Security CONOP and Policy for AF SCI.
• Minimize risks to operations by understanding and acting on network threats, vulnerabilities, and attacks in coordination with the Intelligence Community Command Information Security Officer (IC CISO), regional ESC and/or C-SOC. Educate and communicate with base leadership and systems users on migration efforts, operational orders, network threats, vulnerabilities, and other actions.
• Provide support to the SIO for all suspected security incidents involving classified systems. Support the MAJCOM IC CISO with SCI spill cleanup oversight and tracking until the incident is closed.
• Serve as the Communication Security (COMSEC) Responsible Officer (CRO) for AF SCI network crypto material and loading keymat into TACLANEs supporting TS/SCI cleared personnel at their assigned Wing.
• Information System Security Officer (ISSO) Duty. The contractor will serve as local ISSO for TS/SCI cleared personnel at their assigned Wing.

Minimum Requirements:
Knowledge/Skills/Abilities

• Demonstrate significant relevant experience.
• Active Top Secret clearance with SCI eligibility
• Hands on system experience preferred

Education/Certifications

• AA/AS (or equivalent experience), 3+ years of experience
• TS/SCI Clearance
• Some candidates required to have and maintain IAT level II DoD 8570 certification.

S2Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.