Client Care Manager

We are seeking a full time Client Care Manager (CCM) to manage the relationships between our clients and employees in a face paced home care agency!

High Pay $17; Incentive and Referral Bonus

How we care for our employees

• Competitive pay
• Weekly pay w/ direct deposit
• Incentive and Referral Bonus
• Paid Training
• Aflac benefit (self-pay)

Responsibilities

• Effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies·
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws.

Requirements

• High School Diploma required
• Certified Home Health Aide Certificate (CHHA) a PLUS
• Proficient in MS Office (Outlook, Word, Excel, and PowerPoint)
• Flexibility and good time management skills a MUST
• Minimum of 1 year experience as Customer Care Manager and/or managing customer service within a healthcare office setting.
• Excellent organization, planning, and project management skills.
• Valid driver’s license and proof of auto insurance.
• CPR Certification

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

COVID-19 precautions

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Help employees stay safely at home during this COVID-19 pandemic. By doing this, you will help ease the burden on the healthcare system and hospitals when they need it the most.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Signing bonus

COVID-19 considerations:
-Remote interview process
-Personal protective equipment provided or required
-Temperature screenings
-Social distancing guidelines in place
-Sanitizing, disinfecting, or cleaning procedures in place

Ability to commute/relocate:

• Clinton, NJ 08809: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location:

• One location

Work Remotely:

• No