Cinebarre - Server

Summary: The Server position is a team member classified based on individual location needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or a full-time hourly employee whose main responsibility is to provide superior guest service in a clean, maintained and comfortable environment. They must have a genuine concern for ensuring guest satisfaction and represent Cinebarre in a manner that is consistent with the Company’s mission statement and policies. If the location sells alcohol and your assigned duties will include the serving of alcohol, you must be of legal age with all applicable training, permits and licenses to serve alcohol per state or local laws.

Essential Duties and Responsibilities include the following. Other duties as assigned.

Regular and consistent attendance

Must be of legal age to sell and/or serve alcohol per state and/or local laws

Ensure guests are greeted and served in a timely and professional manner and in accordance with REG standards

Ensure timely communication with all guests

Respond personally to guest questions and complaints

Remain knowledgeable on all food and beverage menu items, including specials and promotions, and Regal Crown Club

Take customers’ food and drink orders

Check guests’ identification to confirm they meet the legal drinking age if ordering alcoholic beverages

Ensure that all orders are accurate and brought to each table in a timely manner

Suggest appetizers and meals to customers based on the menu and specials

Ensuring guest satisfaction – smile, greet, and thank all guests

Take prompt, appropriate action to turn dissatisfied guests into repeat guests

Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience

Confirm orders with the cooks and bartenders whenever a clarification is requested

Bus, clean and reset tables and chairs

Properly store food items at appropriate temperatures

Rotate stock items as per established procedures

Knowledge of and adherence to all laws, legal obligations and company policies regarding the serving of alcohol.

Knowledge and compliance with all food safety rules, laws, protocols, and standards.

Adhere and maintain all Health Department rules and regulations

Proper handling of all monies and merchandise (including non-saleable and saleable)

Responsible for accuracy of cash drawers, inventory, and coupons

Knowledge of counterfeit bill procedures

Knowledge of proper operation and cleaning of all related equipment

Proper use of all storerooms

Proper use of all cleaning materials per SDS

Maintains interior lobby, hallway and auditoriums to be clean and inviting

Knowledge of all opening, closing and in between show procedures

Knowledge of all emergency, evacuation, and robbery procedures

Excellent sales techniques, including up selling and suggestive selling

Knowledgeable of correct popper operation and emergency procedures

Accurately tracking and reporting tips

Knowledge and compliance of dress code

Maintain excellent personal hygiene

Abide by all federal and state laws with regards to breaks and/or meal periods

Ensure lost and found items are handled in accordance with REG policy

Completion or progress towards completion of cast certification program as a cast member

Must be SDS trained

Must be TIPS certified

Obtain food handlers card where applicable

Report any and all damages or maintenance issues to management

Report any and all suspicious activity, persons, or items to management immediately

Requirements

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Completion of cast certification program as a cast member and as a concessionist or progress towards completion required. Completed any legally required state or local training and obtain

the required certificate. Completed the Regal Entertainment Responsible Beverage Server training on Regal Online University.

Language Ability:
Possess good public speaking, listen effectively, and respond clearly and directly.

Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability:
Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills:
Possess excellent communication skills with customers, co-workers, and management. Establish goals, budget time and set priorities to achieve desired objectives.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 60 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.