Chief Operating Officer

The ideal Chief Operating Officer for Fenway Health will bring a track record of designing and overseeing operational systems to enable effective, efficient delivery of ambulatory medical, behavioral health, dental, and optometry services, as well as biomedical, epidemiologic, and population health research and an array of public health services and programs. This individual will have successfully worked with clinicians from multiple disciplines to structure patient-centered team-based care delivery systems. The COO will be strategically astute and experienced at developing and executing innovative strategies to optimize operational efficiencies while maintaining the best results. They will also have a background in operational and strategic leadership with strong emotional intelligence, communication and relationship development skills.

KEY RELATIONSHIPS

Reports to:

• Chief Executive Officer
• Direct reports Director of Facilities
• Director of IT
• Director of Safety and Security
• Director of Patient Services
• Director of Pharmacy Services
• Associate Vice President of Data and of Informatics
• Director of Quality Improvement
• Managers of Medical, Dental, and Optometry Operations

Other key relationships:

• Chief Financial Officer
• Chief Clinical Officer
• Chief Compliance Officer
• Chief of Staff/EVP of Strategic Initiatives
• Executive Director, The Fenway Institute
• Vice President, Public Health Programs
• Board of Directors

KEY RESPONSIBILITIES

• Work in collaboration with the executive team to drive the execution of Fenway Health’s strategic goals, guiding the overall implementation of plans across the organization in partnership with the executive team.
• Collaborate with the Chief Clinical Officer and Chief Financial Officer to optimize our team-based care delivery models, leveraging our human capital, other assets, and physical space to deliver on our mission.
• Develop and implement annual capital investment plans to secure and maintain space and equipment necessary to deliver on our mission.
• Work closely with the Chief Financial Officer to identify efficiencies and optimize revenue and expenditures.
• Develop, communicate, and implement business strategies, plans and procedures; define, measure, and manage comprehensive goals for performance and growth, in context of the Fenway Health’s culture, vision and mission.
• Apply an intersectional racial equity lens when developing strategies, designing systems, and cultivating culture.
• Collaborate cross-functionally to develop and deliver on the execution of the operational plan, budget, and key performance indicators.
• Define and direct organizational policies, internal controls, standards, and procedures consistent with the goals and culture of the organization.
• At the request of the CEO, serve as management liaison to the board and board committees; effectively communicate and present operational information at select board of directors and committee meetings.
• Oversee daily operations of Fenway Health and provide mentorship and support to direct reports and their teams, fostering a team-centered culture that enables employees to maximize their performance and engagement.
• Oversee retail operations across the organization, including pharmacy, optical, dental, and Boomerangs thrift store operations.
• Recruit, retain and develop talent at all levels, and provide coaching and mentoring as needed.

DESIRED OUTCOMES

• Establish credibility with the clinical and administrative team and instill a culture of performance excellence with a focus on patient care.
• Foster a patient-centric culture, while continuing to support providers and staff committed to the mission of Fenway Health.
• Enhance collaborative, cross-functional communication channels.
• Revise pharmacy program, which is vulnerable due to regulatory changes and drugs coming off patent, to continue to be a source of margin to the organization.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Fenway Health seeks an accomplished leader with proven experience to serve as its Chief Operating Officer. The successful candidate will have a strong commitment to ensuring equitable access to high quality, culturally competent, well-integrated, multi-disciplinary health care that effectively supports the organization's mission and the diverse communities it serves.

IDEAL EXPERIENCE

Comprehensive Healthcare Management

10+ years of leadership experience within a FQHC, large group practice or other organization that includes management of clinical care delivery, preferably in an ambulatory setting. Management experience includes budgetary responsibility and ideally profit-and-loss accountability. People management experience is essential. Experience that fully integrates primary, specialty, behavioral, and community health care is preferred.

Healthcare Delivery Models

Knowledge and understanding of evolving health care delivery and financing trends, including payer models. Experience adapting and innovating to address dynamic environment of population health management and changing trends in health care delivery.

Diversity, Equity, and Inclusion Leadership and Advocacy

Deep understanding of, passion for and commitment to the communities that Fenway Health serves, with a history of promoting equity, diversity, and inclusion to create an environment which empowers and elevates underrepresented and gender minorities in an organization and the populations served.

Education / Advanced Degree

Advanced graduate degree is strongly preferred, as is additional training/degree/experience in health care or public health administration. If a clinician, the candidate should be eligible for licensure in Massachusetts.

CRITICAL LEADERSHIP CAPABILITIES

Driving Results

• Takes a systems-based approach to solving problems.
• Proactively seeks to improve workflows and processes that incorporate best-in-class solutions to enhance quality and productivity.
• Identifies new processes and/or systems to improve productivity and/or make the business more efficient.
• Benchmarks own performance against industry best practices.

Cultural Agility

• Models a high level of cultural competence and the ability to work effectively with diverse individuals and communities.
• Demonstrates fluency in business and clinical best practices and principles and shows ability to implement these effectively.
• Strong emotional intelligence and well-developed capacity to communicate effectively across difference and align teams effectively in pursuit of shared goals.
• Adapts change plans/influence strategies to comport with the goals of the organization taking into account organizational assets and constraints and the perspectives and interests of key stakeholders at all levels of the organization.
• Establishes processes or practices to encourage and reinforce innovation and support effective change management.

Collaborating and Influencing

• Fosters team collaboration within and across departments and teams.
• Identifies and meets with key stakeholders to facilitate robust discussion and problem solving and achieve consensus.
• Cultivates a nuanced understanding of the identity and interests of key internal and external stakeholders and influencers and builds collaborative relationships with them.

OTHER PERSONAL CHARACTERISTICS

• Enthusiasm and passion for Fenway Health’s mission
• Impeccable integrity with a strong commitment to professionalism and promoting well-being of staff
• Strong interpersonal skills; an effective relationship builder
• LGBTQIA+ identified persons, people of color, and others from historically underrepresented communities are strongly encouraged to apply