Charter Coordinator

Job Summary:

With general direction by the Operations Manager responsible for scheduling trips and extracurricular activities of students and adults for our clients and customers.

Specific Duties:

· Pricing of trips and confirming with clients.

· Writing up trip sheets with description of trip, directions, pick up and drop off times and locations.

· Participates in trip meetings with dispatchers and management in order to meet Customer requirements.

· Be on-site coordinator for Special Events, Large Groups, Specific Customer requests, etc.

· Keep records and submit reports as required. This includes all documentation for complaints, accidents, routing changes, etc.

· Assist with monthly billing and timely collections.

· Knowledge and implementation of contents of School District contracts.

· Thorough understanding of specific contracted customers versus non-contracted customers.

· Assist in answering phones and two-way company radios as needed.

· Responsible for routing. Includes resolving routing issues, developing routes for trips, maintaining files with information regarding pickup/drop off times, addresses, and phone numbers.

· Communicating with schools regarding calendars, complaints, bus incidents

· Communicating with drivers as needed

· All other duties as assigned by Management.

· Responsible for carrying out all STA policies and State & Federal applicable regulation.

· Procure or maintain School Bus CDL License. May be required to drive during periods of driver shortage.

· Performs other duties as assigned by Operations Manager

Qualifications:

· High School Diploma or equivalent

· Six months to one-year related experience and/or training; or equivalent combination of education and experience.

· Sales experience preferred.

Knowledge and Skills:

· Written and verbal communication skills and customer service skills are essential. Ability to deal with problems and find solutions.

· Must have knowledge of Federal and State regulations.

· Scheduling and setting priorities for work to be accomplished.

· Working knowledge of computers and electronic data processing.

· Proficient reading, writing, grammar, and mathematics skills.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

All applicants must be eligible to work in the US without restrictions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer service: 2 years (Preferred)
• Direct sales: 2 years (Preferred)

License/Certification:

• School Bus Endorsement (Preferred)

Work Location:

• One location