Channel Operations Specialist I

Overview: Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.
InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.About This Opportunity: InComm Healthcare is looking for a Channel Operations Specialist on the Independent Retailer team to lead daily business operations, assist in business initiatives, and lead seasonal staff to aid in continual improvements to our OTC network.
This is a great opportunity for a recent graduate interested in customer service, compliance, and contract management. This role involves solving interesting and challenging problems within our growing healthcare channel. We are looking for someone who can not only maintain, but can enhance day-to-day operations of the channel. We’re a lean team that has a large scope and is obsessed with efficiency and impact.
Why is this role valuable to you?

• Competitive Salary and benefits
• Learn and gain experience in the Payments/FinTech space at a deep level, working with a global leader!
• Learn and gain experience in the healthcare business space working with one of our fastest growing business units!
• Help health plans better serve their members, so bottom line, we are helping people be healthier and save money!
• InComm is partnered with the largest merchants, brands, health plans etc., gain experience working with these household name partners!
• Rapid growth – InComm focuses on a career for our employees, we encourage promotion from within and offer an annual performance program to give additional opportunities for upward mobility

Responsibilities:

• Provide client and customer escalation support
• Manage the contract submission process
• Sales Lead management
• Assist with network expansion efforts
• Monitor SLA’s and provide resolution to improve if applicable
• Investigate system errors and client issues utilizing various internal and 3rd party platforms
• Work with management to plan, schedule and prioritize programs and project timelines
• Work closely with our front-line operations support team to better understand user needs and support trends
• Provide a consolidated, single point of service and communication for clients and merchants
• Collaborate and partner with 3rd party brokers to help them drive operational needs
• Other duties as assigned

Qualifications:

• Bachelor’s Degree or higher
• Excellent organizational skills to successfully lead and manage multiple projects simultaneously
• Ability to cope effectively in stressful situations
• Exceptionally proficient in Microsoft Office particularly Excel
• Excellent time management and proritization skills
• Willingness to take initiative and drive problems toward solutions
• High level understanding of transaction processing
• Strong technical and business acumen
• Experienced in user facing, technical troubleshooting and/or relationship building activities
• An ability to execute on and deliver complex operational projects involving multiple stakeholders
• Direct people management experience
• Familiar with the O365 application TEAMS
• Process-oriented mindset and ability to lead people to get things done
• Ability to create and analyze process flows
• Demonstrated experience creating process documentation
• A high level of organization skills
• Ability to adapt to changing requirements and priorities

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.