Cashier Supervisor

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.

The Cashier Supervisor will be responsible and accountable for managing our cashier department and upholding the high standards of the company and its reputation. The cashier supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.
*
Cashiering

• Greet each Guest using both verbal and non-verbal communication in a positive manner
• Process purchases using either scanner technology or electronic keypad
• Properly bag purchases -- wrapping breakable items where necessary
• Up-sell to Guest using established and appropriate procedures
• Process final purchases with either proper cash handling techniques or credit card transactions
• Close each transaction with a friendly greeting and inviting the guest to return

Guest Service

• When not processing purchases, assist guests on sales floor with purchases
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Replenish stock of durable and perishable goods as needed
• Answer shop phone system and respond to guest service needs in a professional manner
• Regularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
• Assist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and management
• Offer samples of product to guests
• Supervise Cashier team, directing breaks, assisting with register issues, etc.

Skills

• Clear, professional, and effective oral and written communication
• Team-building skills of empathy, rapport-building, delegation, and empowerment
• Ability to manage time effectively and be self-directed under minimal supervision
• Ability to conduct evidence-based business forecasting for sales and resource needs
• Familiarity with point of sale systems, such as MICROS
• Knowledge of restaurant or retail management techniques

Education and/ Experience

• High School Diploma Preferred
• 2 -- 4 years minimum experience in retail/restaurant cashiering

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For San Francisco based employees: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together). We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.

Schedule for this position is Thursday - Monday closing

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

COVID-19 considerations:
All employees wear masks.

Application Question(s):

• Are you 18 years of age or older?

Education:

• High school or equivalent (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: One location