CARE MANAGER

Supplemental Information

NEDHSA has had many productive years since forming as a Local Governing Entity (LGE) in 2013. Here's a small snapshot of how NEDHSA has worked diligently to provide our citizens with greater access to services, excellent customer services and quality, competent care.

• Tobacco Cessation Program
• Behavioral & Primary Healthcare Integration Summit
• Awarded Proclamation by Louisiana House of Representatives
• Support of Healthy Living with U-ACT (Union Parish Alliance for Transformation)
• LA Spirit Crisis Counseling Assistance Program (Recovery Resources for Flood Disaster Victims)
• Faith-Based Mental Health Summits
• Participant in the Caldwell Parish Annual Health Awareness Day
• Collaboration with NE Louisiana Behavioral Health Advisory Counsel
• Promotion of Healthy Living in Madison-Tallulah at Operation Stand Down healthcare and services fair

NEDHSA plans to build additional, esteemed partnerships this year to deepen meaningful integrated behavioral and primary healthcare within the region. To help the citizens realize more positive outcomes and stability, NEDHSA will continue to employ a more cohesive, progressive approach among our systems and processes.

International degrees require submission of an equivalency evaluation with the application.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

For further information about this vacancy contact:

Ms. Chauncey J. Strange, MPA
Human Resources Specialist
Northeast Delta Human Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4160 (office)
318-362-5049 (fax)

Qualifications

MINIMUM QUALIFICATIONS: Two years of social services experience.

Job Concepts

To provide intense community-based supports to individuals at high risk of relapse and destabilization who have been diagnosed with a serious and persistent mental and/or a co-occurring substance abuse disorder. This will occur through the implementation of Intensive Care Management services in NEDHSA outpatient clinics. This will also occur by assisting individuals in their enrollment into programs within NEDHSA’s Integrated Care Network. Care management services includes the coordination of services, agencies, resources, or people within a planned framework of action toward the achievement of goals established by the treatment plan that may involve liaison activities and collaboration with other providers. The provision of these services to individuals with severe mental illness and/or substance abuse disorder shall be in accordance with the specifications and conditions set forth in the statement of work.
Staff shall serve as care manager and shall act as an advocate for high-risk/ at-risk patients to aid in recovery and stabilization. Successful coordination shall result in community opportunities and increased independence for individuals served. The type and scope of services shall be determined by the Manager. Services are to be goal oriented and individualized supports focusing on improved self-sufficiency for the persons served through linkage, advocacy, coordination, and monitoring client activities. Case management activities shall be carried out in partnership and collaboration with the individual client. Services provided shall be dependent on the needs of the individual. Services shall be provided in the Monroe Behavioral Health Clinic as well as in the surrounding communities. Services outside of the clinic shall be in areas/places with best access to the clients and preferred by the client. Such locations may include shelters, community resource sites, hospitals, schools, medical, or other service sites. Intensity and frequency of services shall be individualized and clearly defined in the client’s individualized service plan. Max caseload at any given time shall not exceed 60. Staff shall utilize equipment assigned by contract monitor at the assigned office. In the event that a wait list is warranted, Staff shall maintain the wait list as designated by Manager by:

• Inputting client name, client ID, date of placement on list, and identified needs of

the client

• Reviewing and updating the list on an ongoing basis
• Document all contact with persons on the wait list

Staff shall implement the Care Management assessment tool in the first meeting with all clients receiving care management services to collect data for developing an individual service plan for each client. Staff shall develop an individual service plan for each client within the first two weeks of starting care management services. The individual service plan should be developed in conjunction with the client and referring clinician. The care management services identified in the individual service plan shall coincide with the client’s treatment plan and address any additional barriers/needs identified by the client in the Care Management assessment tool. Staff shall submit monthly reports to the contract monitor that summarize services provided and progress made towards individual service plan goals for each client. These reports should be submitted utilizing the Care Manager Monthly Summary Report form. Staff shall confer with the referring clinicians at least once monthly to provide updates and collaborate on services needed and provided to each client.INTEGRATED SERVICE DELIVERYStaff shall utilize the designated referral form to make referrals to service providers in the integrated care network AND outside the network. Referrals shall be documented in the participant’s chart. Referrals shall include, but not limited to:

• Primary care provider
• Mental health services
• Addiction services/treatment
• Employment
• Education/vocational programs
• Dental services
• Housing

RECORD KEEPINGStaff shall maintain records for each participant that document at a minimum, registration form including at a minimum: demographic information, emergency contact information, clinical provider and diagnosis as self-reported. Other documents included in the record shall include attendance records, participation summaries, referrals or linkages and, if applicable, any critical incidents. Staff shall ensure that all rules of confidentiality pertaining to medical records are observed.CRITICAL INCIDENT REPORTINGStaff is responsible for following the Critical Incident Reporting Policy and ensuring Manager receives all critical incidents reports in accordance with the guidelines set forth in the policy.

Examples of Work

• Provide support resources.
• Plan and schedule health services by working with behavioral healthcare workers

and doctors in the integrated care network to track and follow up on client dispositions, as evidenced by data entered into SPARS database within 48 hours of provision 90% of the time.

• Responds to consumer changes in needs by completing and submitting appropriate

paperwork 90% of the time as evidenced by record review.

• Researches, accesses, and links services to the patient 90% of the time as evidenced

by record review.

• Assists in research/development of new or improved care management processes as

part of quality improvement initiatives as assigned by contract monitor as evidenced by submittal of reports as assigned.

• Communicates and works with providers to ensure appropriate service provision

90% of the time as evidenced by record review.

• Meets with clinical supervisor for bi-weekly supervision, consultation, and

discussion of consumer needs.

• Makes initial contact for new linkages.
• Provides needed assistance or fills in for other support coordinators as necessary

and/or as directed by supervisor.

• Assist the individual with effectively responding to or avoiding identified precursors

or triggers that would risk their remaining in a natural community location, including assisting the individual and family members or other collaterals with identifying a potential psychiatric or personal crisis.

• Support to develop skills to locate, rent/buy or keep a home, landlord/tenant

negotiations, selecting a roommate and understanding renter’s rights and responsibilities.

• Assist individuals to develop daily living skills specific to managing their own home,

including managing their money, medications and using community resources and other self-care requirements 90% of the time as evidenced by record review.

• Identify high-risk factors and service needs that may impact patient health

outcomes.

• Utilize negotiation skills to secure appropriate options and services necessary to

meet the patient’s healthcare needs.

• Help patient achieve wellness goals 80% of the time as evidenced by record review.
• Identify the need for services based on barriers (e.g. language, literacy, and cultural

preferences).

• Provide supportive services in a culturally responsive, addiction-informed and

nonjudgmental manner.

• Collaborate with other providers, staff and community resources to enhance

coordination, quality and efficiency in care.

• Network/collaborate with community leaders, area health providers, voluntary

organizations and others who can contribute to ongoing assessment of the health needs of the target population.

• Conduct community outreach to provide information/make referrals to/coordinate

needed services.

• Assist individuals with enrollment into programs within the integrated care network

(administering NOMS assessments for integrated care enrollment, processing referrals to tobacco cessation treatment services, etc).PERFORMANCE MEASURES

• Staff shall provide no more than 40 hours per week for the contract

period; Hours may be adjusted at the discretion of the Manager.

• Services shall be performed within accepted guidelines of the profession
• Dates and times of hours documented with staff signature
• Total hours worked each month as indicated by sign in sheet/ invoice.
• Accurately document all patient interactions within 48 hours. Interactions include,

but not limited to: telephone calls, face to face contact with clients, time with providers (face to face or by phone), travel time, etc. (document to be designed and approved by the contract monitor)MONITORING PLANAll work performed shall be monitored by the Supervisor and shall consist of a program review/evaluation of contract conditions relative to the job duties. Hours worked shall be certified and approved by the Manager along with review of monthly invoices for accuracy along with necessary documentation submitted with invoice. The Manger is responsible for technical direction of the contract which includes receiving and accepting all reports relative to services and activities, financial documentation and verification, and other reports as requested. Notwithstanding any other terms of this contract, failure of the CONTRACTOR to submit required reports and documents when due or failure to perform or deliver required work or services, shall result in the withholding of payment under this agreement. Work performance shall be certified and approved by the program monitor. Quality of services shall be determined by periodic review through HSA Performance Improvement processes. The Supervisor will:

• Meet face-to-face with staff to review outstanding matters and discuss any

potential matters of concerns or as an as needed basis

• Review quality of services provided and representation
• Review documentation of work conducted and/or hours worked