Care Coordinator

• The Client Care Coordinator shall report any signs of abuse, neglect, mistreatment, misappropriation, or exploitation immediately to the appropriate legal division and to the Agency Administrator
• The Client Care Coordinator is responsible for conducting new caregiver/client introductions.
• The Client Care Coordinator is responsible for performing Quarterly Monitoring Visits and will ensure that all appropriate paperwork is turned in to Agency Administrator in a timely manner per agency policy.
• The Client Care Coordinator is responsible for updating the clients daily care plan as needed. The CCC shall make a copy of updated daily care plan and put in clients file in the office. CCC to notify Agency Administrator of any changes.
• The Client Care Coordinator is the primary point of contact for clients and caregivers to answer questions and facilitate problem resolution.
• The Client Care Coordinator provides caregiver skills training each week during new employee orientation, and ongoing caregiver training in the field as needed.
• The Client Care Coordinator shall be knowledgeable of caregiver’s skills, note any deficiencies, and schedule additional training in office or in the field as necessary.
• The Client Care Coordinator will take part in the monthly on call/weekend rotation.
  • On call 24/7.
  • Phone Line responsibility is from 4:00 pm- 8:00 am Monday-Friday. 24/7 Phone Line responsibility every other weekend.
• The Client Care Coordinator will be on call when Administration is out of office; i.e. during annual conferences and/or regional conferences throughout the year. Provide documents for admission and/or supervisory visits to RN, as appropriate.
• The Client Care Coordinator shall assist them In Home Care Agency Administrator with office administration tasks. This includes but is not limited to the following: Entering client and caregiver information, service/care plan, notes, etc. into AxisCare, assist with scheduling assessments and revisits, follow up with healthcare providers, Case Managers and clients regarding care plan, and other tasks as directed.
• The Client Care Coordinator shall fill-in for caregivers as needed when caregivers call off last minute, for caregiver no-shows, or if/when shifts cannot be filled.
• The Client Care Coordinator will follow-up on referrals/inquiries of prospective clients for possible admission.
• The Client Care Coordinator will create caregiver folders both in the computer and a physical file – making sure that all documentation is current.
• The Client Care Coordinator will supervise caregivers and complete performance appraisals for caregivers at specified intervals.
• The Client Care Coordinator will act as the Agency’s ongoing liaison through marketing events.
• The Client Care Coordinator will implement Agency’s policies and procedure and ensure Agency adheres to all State and Federal guidelines.
• The Client Care Coordinator will call clients on a monthly basis to enquire about quality of service; attend community meetings, and send out in-service exercises to caregivers on a monthly basis.
• The Client Care Coordinator will determine staffing need.
• The Client Care Coordinator will audit client and caregiver files at least every 4-months to ensure compliance.
• The Client Care Coordinator will answer telephone, take inquiries or messages and address issues using excellent telephone etiquette.
• The Client Care Coordinator will respond promptly and courteously to all calls.
• The Client Care Coordinator will protect the confidentiality of clients, caregiver, and agency

• Create, input and maintain staff schedules in AxisCare.
• Ensure that the numbers and qualifications of personnel available to provide services are sufficient to meet the needs of the clients
• Triage incoming calls from caregivers/clients for scheduling changes or services needed
• Schedule client appointments/visits according to care plans and staff availability
• Contact care providers and clients regarding day-to-day changes
• Discern client services required as outlined in agreements, urgent requests and care plans
• Enters staff and client information into database
• Maintain staff and client database (e.g. CQA, dates and reminders of TB, client admission, supervisory visits, client hospital admission and discharge).

• Ability to multi-task and work well in a fast-paced environment while ensuring attention to detail
• Must possess a current driver’s license, proof of vehicle registration and valid insurance
• Must possess the ability to communicate effectively and interact with clients, client representatives, family members, coworkers, and administrative staff
• Must adhere to Agency policy and procedures at all times, and notify Agency Administrator immediately with knowledge of deficiency
• Must be certified in CPR and First Aide
• Excellent interpersonal skills
• Excellent organizational abilities
• Excellent customer service skills and the ability to ensure all client and employee needs are met in a timely manner
• Proficiency with Microsoft Windows based programs such as Word, Excel, Outlook, HomeTrak and internet based applications, etc.
• Able to work independently, demonstrating common sense and sound judgment, personable
• and a team-player
• Ability to participate in after-hours on-call rotation
• Ability to pass background check, including criminal check
  

Here at Two Caring Hands Private Home Care LLC, we provide quality care designed to make living at home and community integrations easier.We believe in the ability to work hands on with clients and their families giving the term “private home care” a new meaning most of all it is our honor to offer supportive companion, personal, and skilled nursing services from our trained professional staff.