Call Center Support Representative - Boise, ID

Call Center Support Representative - Boise, ID

Supports the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations, assesses each using standard procedures, and makes sound decisions.

Essential Job Functions

• Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.
• Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.
• Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
• Experience working with client company product and/or services
• Experience working with client company industry and/or functional area
• Experience working with business solutions software

Other Qualifications

• Communication skills
• Personal computer and business solutions software skills
• Organization skills to balance and prioritize work
• Ability to multi-task
• Ability to work independently and as part of a team

Work Environment

• Office environment

Gainwell Technologies is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. Gainwell Technologies' commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boise, ID 83704: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19