Call Center Specialist II

Overview: Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Call Center Specialist II in Leominster.
The Certified Community Behavioral Health Center initiative within Community Healthlink is an agency-wide initiative to increase access to the full range of community behavioral health services and to improve the behavioral health and quality of life of the population of focus in Worcester and Leominster, MA through the certification of CHL as a CCBHC and the expansion of our community behavioral health clinic services that align with both CCBHC certification and the needs of our community. Responsibilities:

• Receive and respond to telephone calls and referrals regarding urgent and routine behavioral health services.
• Register, screen, and complete insurance checks for individuals seeking services at CHL.
• Schedule initial assessments and initial psychiatric evaluations.
• Obtain insurance authorizations as needed.
• Process referrals and obtain information as needed.
• Communicate to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs.
• Demonstrate knowledge of services and resources available at CHL and in the community.
• Perform other related job duties.
• Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Qualifications:

• Grade 6: Bachelor's degree required.
• Minimum two (2) years' experience working in a clinical environment.
• Ability to gain basic knowledge of CHL services and insurance requirements and reimbursement for these services.
• Good oral and written communication skills.
• Basic computer skills in Microsoft Suite.
• Ability to develop knowledge of Electronic Health Records (EHR).
• Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow-through.
• Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
• Ability to use office equipment, including copy machines, computers, printers, telephones.
• Ability to organize complex tasks and meet deadlines.
• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.