Call Center Representative

Job Description

Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties.

Job Responsibility

• Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
• Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner; logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls appropriate office when one of the alarms in the office sounds; disseminates patient contact information; expedites calls.
• Gives out telephone numbers and room numbers, as required.
• Uses telecommunications and access patient systems.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.