Call Center Representative

About us:

For more than 40 years Proctor Loan Protector, (a wholly owned subsidiary of Brown & Brown Inc., which is among the ten largest insurance intermediaries) has been a leading provider of lender-placed insurance and insurance tracking services to the mortgage servicing industry. Through our unmatched technology, expertise and customer service, we offer clients the ultimate defense against risk and safeguard their interests.

Loan Protector Insurance Services and Proctor Financial recently joined forces, and there has never been a better time to join our rapidly growing organization! We are a leading provider of lender-placed insurance to 1,500 clients nationwide with over 45 years of industry expertise. Proctor supports and services insurance products for its clients at operational centers in Solon Ohio, Troy Michigan, and Daytona Beach Florida.

Role Overview:

Proctor Loan Protector is growing and the Customer Service department needs to expand just as quickly to support the company!

The Customer Service Specialist is responsible for handling inbound and outbound customer service calls and emails dealing with inquiries, questions and complaints. Customer Service Specialists troubleshoot problems and provide information in a professional manner. This is an entry-level position working under direct supervision of a Coach and Supervisor.

The schedule for this role is Monday through Friday, No weekends!

Work with us and receive a sign on bonus for up to $1250!*

Responsibilities:

· Interact with customers and insurance agents to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up

· Answer calls professionally in a fast-paced Call Center atmosphere

· Research required information using available resources and systems

· Provide customers with product and service information

· Maintain thorough knowledge of Loan Protector’s products and services

· Process “RUSH” payments, insurance documents and claims

· Identify and immediately service or escalate high-priority issues – prioritize and take initiative

· Perform follow up customer calls when necessary

· Document call logs and resolve call center work orders

Skills and Qualifications

· High school diploma required. Some college preferred.

· Experience in a customer service or call center environment preferred

· Insurance knowledge/experience a plus

· MS Office Suite.

· Excellent verbal and written communication skills.

· Adaptable and able to get things done under pressure with tight timelines.

· Customer service aptitude with excellent listening, analysis and problem-solving skills.

· Strong attention to detail, ability to work and excel in a team environment.

· Ability to work in a fast-paced, often-changing environment.

About You:

· Customer Service skill set – with any telephone position, it is not always what you say but how you say it. Being warm and empathetic are qualities that allow us to walk our callers through our process for one call resolution.

· Motivated to continue growing within role – feedback is key. Being open to constructive feedback and coaching will help you grow and develop!

· Proactive with problem solving & de-escalation – taking ownership of the issue and being efficient with finding a resolution is important.

· Dependable/Reliable – maintaining our clients’ service levels are paramount for our continued success. Being ready to go each day and being conscientious will help us reach our goals!

· Team player/motivator within team assignment – sharing best practices and working together is critical to working as a team!

What We Bring:

· Competitive Base Salary package

· $250 after 90 days, $500 bonus after your first six months and another $500 after a year

· Paid training

· Full medical, dental and vison insurance

· 401k with company match

· Discount stock options purchase program

· Generous time off including: vacation, sick, and paid Holidays

· Professional Development programs/Ongoing training

· Tuition Reimbursement

· Huge Company Growth Model

Equal Opportunity Statement:

Proctor loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

This job description in no way states or implies that these are the only duties to be performed by an employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Cleveland, OH 44101: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location