Call Center Agent (Second Shift) - UC Health Business Center

Under the direction of the Public Safety Manager - Communications Center, dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track, and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field. Dispatchers must excercise reasonable independent judgement to determine priorities for service response in accordance with established procedures and protocols; coordinates on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management, and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field. Must operate a variety of communications equipment, including multiple channel radio consoles, telephone, and computer systems. Monitors various alarms systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to approriate personnel. May work evenings, nights, weekends, and holidays to maintain 24-hour, seven day a week coverage of the dispatch function. Performs other duties as required.

Qualifications
Knowledge and Skills:

Education: High School Diploma, or equivalent, some college preferred.

Years of Experience: Previous emergency or security dispatch experience preferred, but not required.

Required Knowledge and Skills: Apply common sense understanding to carry out detailed and complicated procedures and instructions according to standard operating procedure. Ability to remain calm and effectively communicate under pressure and unusual circumstances. Ability to multitask on a consistent basis. Ability to utilize a headset for phones/radio and hear what is going on in a busy communications center. Type accurately at a speed necessary for successful job performance. Ability to take direction, work independently and as part of a group. Must be able to sit for an extended period of time and wear a telephone headset. Must be available to work all shifts, including but not limited to day/evenings/night, weekends, holidays and mandatory overtime as needed. Proficient with personal computers and windows based applications. Obtain CPR/AED certification within 1 year of hire. Organization - UC HEALTH LLC Primary Location - UC Health Business Center - 3200 Burnet Ave - Cincinnati, OH