Bursar Accounts Coordinator

University of Hartford

Bursar Accounts Coordinator

Job Description
Assumes responsibility for providing superior customer service to all constituents regarding billing and account inquiries as well as initiating payment arrangements of past due balances in compliance with Collection Industry and Higher Education standards as well as University policies. Handles highly sensitive information with confidentiality and tact. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.

Essential Job Duties
Job Duties

This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs.

Description of Key Responsibility: Researches, reviews and responds to incoming mail and emails in a prompt, efficient and professional manner. Follows inquiries through to conclusion, resolving matters or referring callers to the appropriate party for resolution, as appropriate. Initiates and processes refunds for credit balances in accordance with University policies as well as federal and state regulations. Prepares and analyzes refund requests for Financial Accounting per the established refund schedule.
Essential Duty?: Yes
Percentage Of Time: 30%

Description of Key Responsibility: Researches and responds to billing inquiries in a prompt and efficient manner. Assists students, parents, faculty, staff, third party vendors and other constituents as appropriate to effectively resolve questions, concerns or disputes. Reconciles disputes as they pertain to payment of outstanding balances to dissuade the client from escalating to upper management. Processes student payments in the CASHNet payment system and third party payments using the Banner system and issues student and vendor refund requests as warranted.
Essential Duty?: No
Percentage Of Time: 25%

Description of Key Responsibility: Establishes, cultivates and maintains effective working relationships with internal and external constituents, researching and responding to billing inquiries in a prompt, professional and efficient manner. Assists students, parents, faculty, staff, third party vendors and other constituents in an effort to effectively resolve questions, concerns or disputes. Reconciles disputes pertaining to payment of outstanding balances.
Essential Duty?: Yes
Percentage Of Time: 25%

Description of Key Responsibility: Assumes responsibility for the completion of the Universitys daily bank deposit, disbursement of loans and receipt of wire transfers of accurate and timely processing and submission in adherence to federal and state regulations as well as University policies.
Essential Duty?: No
Percentage Of Time: 15%

Description of Key Responsibility: Assumes responsibility for maintaining knowledge and adherence to federal and state regulations and University policies. Maintains the Bursar Office Policy and Procedure Manual, ensuring updates and/or changes are incorporated and communicated timely.
Essential Duty?: No
Percentage Of Time: 5%

Description of Key Responsibility: Performs other related duties as assigned.
Essential Duty?: No

Percentage Of Time:
Formal Education:
Associates Degree or Two Year University equivalent required.

Work Experience:
Normal office situation.

Impact of Actions:
Makes recommendations or decisions which usually affect the assigned department, but may at times affect operations, services, individuals, or activities of others outside of the assigned department.

Complexity:
Varied: Work is complex and varied and requires the selection and application of technical and detailed guidelines. Problems are not easy to identify, but are similar to those seen before. Moderate analytic ability is needed to gather and interpret data where results/answers can be found after analysis of several facts. Solutions can often be found by using methods chosen before in other situations.

Decision Making:
Varied: Supervisor is available on an "as needed" basis to establish general objectives and to identify potential resources for assistance. Independent judgement is required to select and apply the most appropriate of available guidelines and procedures to achieve desired results.

Internal Communication:
Requires regular contact within the department and with other departments supplying or gathering factual information.

External Communication:
Requires regular external contact to discuss issues of moderate importance and to respond to inquiries. Occasionally requires contact with the public involving the enforcement of regulations, policies and procedures.

Customer Relations
Contact with customers involves more complex servicing over the telephone, in writing or in person to resolve complaints, make adjustments or correct mistakes about a selected service, product or capability.

Managerial Skills
Has responsibility or authority which is limited to the direction of temporary or student workers.

Knowledge and Skills
Formal Technical Skills: Requires extensive knowledge of a distinct trade or technical area. Knows policies and procedures, and can recommend a course of action based upon these guidelines, modifying existing methods, procedures or forms, as necessary. May work with software applications.

Special Skills
The ability to work effectively with diverse groups.

Location: 200 Bloomfield Avenue, West Hartford, CT 06117

Job Type: Full-time