BMV Regional Administrative Assistant - Region 2

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

• 
  Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
  
  About the Job

The Administrative Assistant supports the mission of the Bureau of Motor Vehicles Commission through assisting the Regional Manager in administrative duties as they relate to the Regional Manager’s accountability, financial responsibility, and insurance of proper management of all resources of the License Branches, in compliance with all policies, procedures and programs of the Bureau of Motor Vehicles Commission.

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  Maintain daily schedule for Regional Manager.
• Ensure regional staff conduct work in a courteous, friendly, and respectful manner at all times.
• Facilitate resolution for all customer complaints as escalated by the various branch locations within the assigned region.
• Provide relief and support to the Regional Manager’s daily operations.
• Monitor the inventory of office products and supplies within the branches assigned to the region.
• Complete records and/or submit reports on various financial and accountability processes for the assigned branches within the region.
• Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Ensure training, development, and mentoring of regional employees assigned to the region.
• Communicate to the proper chain of command any equipment failures requiring service.
• Performs other duties as assigned.

• 
  High school diploma and one year of experience with the Bureau of Motor Vehicles or equivalent service industry experience.
• Ability to interact and verbally communicate with a variety of employees and customers, both on a one-on-one basis and in groups.
• Ability to present information to clients, customers, and employees.
• Ability to write reports and operational correspondence.
• Ability to rationalize customer concerns.
• Ability to think logically in order to troubleshoot, analyzes situations, and makes sound decisions.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and STARS.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Knowledge of basic machinery operation.
• Good knowledge of BMV services and STARS.
• Ability to handle multiple tasks simultaneously.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) and vision/dental coverages
• Wellness program (offers premiums discount for the medical plan)
• Health savings account (includes bi-weekly state contribution)
• Deferred compensation account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs
• 12 company paid holidays, 14 on election years
• Qualified employer for the Public Service Loan Forgiveness Program
• New Parent Leave
• Free Parking
• Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.