Bilingual French/Eng Call Center Associate

  • Full-Time
  • Lawrenceville, GA
  • Encompass Supply Chain Solutions, Inc.
  • Posted 1 year ago – Accepting applications
Job Description

Location: Lawrenceville, GA office,

Position Purpose and Description Summary

Encompass Supply Chain Solutions, Inc., a market leader in forward and reverse supply chain management and high-tech repair services, is seeking a customer-oriented person for an entry level customer service position. The prospective employee will determine our customers' needs; providing product information including up sale of products.

Position Responsibilities:

  • An impressive telephone etiquette and skills to handle inbound troubleshooting calls.
  • Ability to deliver excellent customer service internally and externally.
  • Ability to build strong customer relationships and develop loyal customers.
  • Proactively responding to product/service inquiries via telephone, email or fax
  • Accurate at placing and processing of orders per Customer Service Representative guidelines
  • Recognizing and acting on the opportunity to up sell additional products and services to customers.
  • Follow-up on outbound calls, assigned cases and quotes in a timely manner.
  • Follow up on all open quotes and unresolved customer inquiries.
  • Properly and accurately documenting all calls is required.
  • Able to promptly direct calls that come through the operator queue.
  • Ability to work independently and efficiently to meet all deadlines.
  • Adhere to all company policies and procedures.

Required Skills

  • Fluent in French and English a MUST

Preferred Education and Experience:

  • High School Diploma and combination of equivalent experience will be considered.
  • Customer service experience preferred
  • Good communication (oral and written) skills
  • Knowledge of MS Office applications such as Word and Excel.
  • Typing proficiency of 40 wpm.

Benefits Offered:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • 401K with company match

This Company is an Equal Opportunity Employer

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