Bilingual Customer Service/Order Processing Agent

We are seeking dynamic Bilingual (English/Spanish) individuals for our Customer Service Order Processing positions in our Navarre Florida Call Center. This is a fantastic prospect for motivated, enthusiastic individuals to work with an established local company. Full-time and part-time positions available.
Job Summary

Our Bilingual Customer Service Order Processing Agent's are the front line and the first voice of our company. You will receive inbound calls from customers & clients regarding product inquiries, processing new orders and product issues. Use your dynamic personality and listening skills to help our valued customers and make a great impression and earn incentives. Job responsibilities include, but are not limited to:

• Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
• Provide order entry support for dealer representatives selling video, phone, wireless and broadband services
• Use questioning and listening skills that support effective telephone communication.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Determine customer eligibility for product offers and promotions
• Provide information about video and broadband products and services
• Review service terms and conditions
• Determine charges for selected products/services and process payments
• Assist field sales reps in scheduling installation appointments
• Escalate customer or field sales rep calls to supervisors as needed
• Consistently meet or exceed established call center goals (KPI’s)
• Remain up to date on all products and services provided or supported by Adcomm and its businesses
• Understand and adhere to ADCOMM’s mission and vision
• Complete other duties as assigned
• Activating equipment with Dealers.
• Handling pinging and reauthorizing equipment signals
• Must be able to communicate clearly verbally and in writing.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology is preferred, but not required.
• Previous customer service experience.
• Good data entry/keyboard skills.
• Ability to pass a typing test with required WPM and accuracy.
• Knowledge of administration and clerical processes.
• Ability to work nights and weekends. Friday, Saturday, Sunday availability mandatory.
• Proficient typing skills 35wpm minimal

Compensation

• Base pay $12.00
• Paid training
• Adcomm offers health, dental, vision and supplemental benefits.
• PTO (Paid Time Off) program.
• Weekly Pay.
• 401k
• Corporate Discounts.
• Opportunities for Rapid Advancement.

Approved applicants must submit to a Drug Screening and Background Check.
Adcomm is an Equal Opportunity Employer
Company Information: Since 1992, ADCOMM has been the company that provides extraordinary installation fulfillment for growing companies that need infrastructure support. Our mission is to provide world class service to our Partners, Clients and Customers.

Job Types: Full-time, Part-time