Bi-Lingual (Spanish/English) Care Coordinator

Help at Home is hiring for an exciting position as a Bi-Lingual (Spanish/English) Care Coordinator. The Care Coordinator oversees the clients and Care Givers in an assigned territory, develops appropriate care plans, onboards, and ensures that clients receive quality care.

PRIMARY RESPONSIBILITIES

• Visits new clients and assesses their needs:

• Observes home conditions;

• Develops the initial Care Plan;

• Completes all required documentation including contracts, releases and mandated disclosures.

• Interviews new Care Givers and initiates the employment process by performing a face-to-face interview and providing them with the employment information packet.

• Maintains a disciplined schedule of client follow up:

• Performs client reassessments in person every 120 days;

• Notifies Case Manager of any changes in the client’s condition that may necessitate changes to the established care plan.

• Monitors Care Giver performance, provides education and coaching on changes to client SAF or Individual Service Plans, and generally maintains positive working relationships.

• Handles client complaints and problems; documents and reports any significant issues to the appropriate Branch Manager or Case Manager Supervisor or elevates issues for further attention or resolution as required. This position is a mandatory reporting position of any critical incidents.

• Maintains high standards of quality service:

• Promotes good communications and efficiency within the organization;

• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records;

• Ensures compliance with local, state and federal laws as well as with Company policies and procedures;

• Represents the Company with professionalism, diligence and ethical conduct.

• Participates in staff meetings, agency sponsored in-services and team meetings as directed.

• Must be fluent in both English and Spanish (Read, Write and Speak).

• Performs other job-related duties as assigned.

TRAINING:

• Upon hire, all employees will be required to complete the mandatory in-service training related to the following topics.

• Identification and Prevention of Abuse and Neglect and Exploitation of an individual.

• Recognizing, Reporting and Investigating Critical Incidents

• Participant Complaint Resolution

• Quality Management Plan

• Agency Emergency Preparedness

• Handling Medical and Behavioral Emergencies

• Infection Control and Standard Precautions

• Tuberculosis

• Alzheimer’s and Dementia

• Health Insurance Portability and Accountability Act

• Department Policy on intellectual disability principles and values.

• Training to meet the needs of an individual as identified in the ISP[i]

• Grievance Procedures

• Department Issued Policies and Procedures

• Accurate billing and documentation of service delivery.

Additional Training Topics will include:

Seizures Bathing, Shaving, Grooming and dressing

Dysphagia Hair, Skin and Mouth Care

Prevention of Falls Assistance with ambulation

Emergency Preparedness Meal Preparation and feeding

Fire Safety Toileting

Driver Safety (If Applicable) Assistance with Self-Administered Medications

COMPETENCIES

• Knowledge and Experience. CNA or HHA certification preferred, plus at least one (1) year experience in health care, preferably in-home health or similar operation. Basic to moderate computer skills required. Minimum age requirement is 18 years.

• Personal accountability. Exercises good health and personal hygiene practices. Demonstrates reliability and awareness of personal behavior and its impact on others. Dresses appropriately and maintains a professional appearance. Has no record of criminal convictions.

• Interpersonal Skills. Enjoys working with people. Deals with conflicts in a professional manner. Functions well as a team member. Communicates effectively. Demonstrates optimism, enthusiasm and willingness to work constructively with other agency team members, and demonstrates respect and concern for the wellbeing of patients and employees.

• Leadership. Able to supervise staff and coach them to improve functioning and overall agency services. Assertive, mature, approachable and open-minded. Identifies and progresses toward meeting personal and professional goals.

• Physical Demands.

• This position involves daily travel within the region to client locations. Incumbent must have the use of an automobile in good working condition, a valid PA driver’s license, and automobile insurance compliant with Company policies.

• Must able to deal effectively with stress.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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